Dirito Brothers Walnut Creek Volkswagen

he's the BEST! !!! always goes above and beyond Everyone at Dirito Brothers are so great !!! always goes above and beyond Everyone at Dirito Brothers are so great More

The team was so responsive and transparent with what needed to be done and what could wait. needed to be done and what could wait. More

Sean was great to work with. Checked me in quickly, scheduled my ride from and to the Dealer, clear an concise information at pick up. Great customer service all around. Checked me in quickly, scheduled my ride from and to the Dealer, clear an concise information at pick up. Great customer service all around. More

It's always a pleasurable experience at Dirito Brothers. They are professional and courteous, thoughtful. They are professional and courteous, thoughtful. More

Great service as always - thanks! Love the text feature so I can communicate quickly with the dealership Love the text feature so I can communicate quickly with the dealership More

Kevin was nice and the check out was easy and quick! The team was awesome! The team was awesome! More

The staff at Dirito Brothers are always easy to speak with from sales, service and parts. Always a positive experience visiting this dealership. I initially called for a recall notice to replace an i with from sales, service and parts. Always a positive experience visiting this dealership. I initially called for a recall notice to replace an interior trim piece that was starting to peel off. Sean also let me know they were offering a free replacement for my diesel particulate filter since VW has improved the filter. The work was said to take at least 2 days and my car was ready to be picked up the following morning. My car is now running way better than how I left it with them. Thanks Sean and VW for taking care of my 2015 TDI. More

Maintenance services are excellent, on time and meet my requests. To schedule an appointment is easy and able to review what services and costs. requests. To schedule an appointment is easy and able to review what services and costs. More

My recent visit to Dirito Brothers left me with mixed feelings due to a few notable issues during the process. Firstly, my salesperson, Gus, was efficient in closing the deal but unfortunately overloo feelings due to a few notable issues during the process. Firstly, my salesperson, Gus, was efficient in closing the deal but unfortunately overlooked setting up the Volkswagen Car-Net system. It took me about three hours on my own to realize the system was inactive, forcing me to schedule an appointment at another dealership for assistance, which will require leaving my car for a day. I'm not sure what else was overlooked which I will not know until I have to use that feature. He called us repeatedly on the same day after the initial contact to gain our business, I wished he showed the same enthusiasm after closing the deal. Additionally, by the time we received the key and completed the paperwork, there was no one available to answer any questions or provide a practical walk-through of the key features of the car. No one put a ribbon on the new car, some of the used car dealers are also doing it these days. Furthermore, I found the interaction with the financing department disappointing. The staff member handling my paperwork seemed hesitant in responding to my questions and came across as borderline rude. My brother is also interested in buying the Atlas R-line but now he decided to take his business elsewhere. More

Was quick to diagnose the problem and followed through step by step of the process. step by step of the process. More