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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,635 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,636 reviews

July 26, 2024

Everyone from Kevin in service to our awesome mechanic (who explained everything to us) were amazing! More

by monopolichix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Our awesome mechanic! Working outside on my dead car in the high heat wave!
Jul 26, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad you had a great experience with our team. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen!

July 25, 2024

The customer service was excellent but the service it’s self has caused a rattle in my passenger side which I am not happy about. More

by IR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you for the kind words about our customer service at Dirito Brothers Walnut Creek Volkswagen. I would like the opportunity to speak with you regarding the rattle on your passenger side. Please reach out to me so I can discuss this further with you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

July 25, 2024

The service department at Dorito Brothers is excellent. They checked me in fast and efficiently. The completed the work on time with no unpleasant surprises. Irmt was very easy! More

by HOWE2COOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
cole scordelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Great to hear you had a smooth experience with the service department at Dirito Brothers Walnut Creek Volkswagen. We aim for efficient and timely service. Thank you for your review!

July 25, 2024

Marina is the reason why I continue to be a customer here, she’s a gem and an absolute wonderful person to work with. She cares for her customers and I always feel taken care of any issues I have with m More

by MATTANTIPON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen appreciates your loyal patronage. We're glad our team has made a positive impact on your experience with us. Thank you for sharing and take care!

July 25, 2024

Great customer service and very nice love the car! Also I was able to get a good deal thanks john! More

by JOHNNYB95.JB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen is pleased to hear you’re enjoying your car and had a great customer service experience. Our team appreciates the feedback. Thank you for choosing us.

July 25, 2024

The service was excellent, friendly staff, helpful staff and very accommodating. The service was quick and they accommodated our transportation as well. More

by GILDA.GOLSHAIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words about Dirito Brothers Walnut Creek Volkswagen. It's great to hear our team met your needs efficiently. We wish you well.

July 25, 2024

Marina is the best! She is kind, patient and shows empathy to her customers. She is the reason I return along with the quality of work! More

by TAMRAAGUINALDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen is pleased to hear you had such a positive experience with our team. Thank you for your kind words and the high rating.

July 24, 2024

The customer service rep was knowledgeable, helpful, and efficient through the process. No complaints whatsoever. More

by BENTONENGLEHART89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your positive feedback. Everyone at Dirito Brothers Walnut Creek Volkswagen is glad to have been of assistance.

July 24, 2024

Very please with my first visit for service at Dirito Bros. Looking forward to maintaining a relationship with this dealer. More

by Cdinneny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear you're happy with your service at Dirito Brothers Walnut Creek Volkswagen. We look forward to seeing you again. Feel free to reach out for any further assistance.

July 24, 2024

Excellent! Our service advisor Dan gets 5 stars! Every employee seems to be happy there More

by heenam2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Jul 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear our team made your experience a positive one. Thanks for choosing Dirito Brothers Walnut Creek Volkswagen.

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