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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,620 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,620 reviews

January 01, 2025

Dirito Brothers Walnut Creek VW’s Service department is one of the biggest reasons as to why I will keep buying VW cars. More

by Donna Frankel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen's team appreciates your loyalty. Always glad to hear our Service Department is making a difference for you.

January 01, 2025

Excellent customer service; easy to work with; honest; we received a fair deal. Would definitely recommend this dealership. More

by BALEEN11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack Tziolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Miller
Jan 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen. We're pleased to know our team was able to assist you effectively and fairly. Wishing you great drives ahead with your new vehicle.

December 31, 2024

Kyle Ritola, your dealership supposed to receive a 5-star rating. Please also see my comments in previous survey. More

by ilmwvm9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the high rating for your experience at Dirito Brothers Walnut Creek Volkswagen. If there's more you'd like to share, we're all ears. Wishing you a great day ahead!

December 31, 2024

The leaking issue was not fixed the first time, but my service rep made sure it was fixed the second time (at no extra cost) while providing me with a rental car for the duration. Much appreciated. Other More

by awpoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the kind words. We're glad our team ensured a smooth experience with your recent service at Dirito Brothers Walnut Creek Volkswagen. Your satisfaction matters to us.

December 30, 2024

Thank you for the quick and great service getting my first VW car. Thank you. More

by robertkaragocev
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're grateful to hear about your positive experience with us at Dirito Brothers Walnut Creek Volkswagen. Enjoy your new VW.

December 30, 2024

Marina was very helpful to get the car back to me fast. I dropped it off on 12-23 and got it back 12-26. Work performed was replacement of 4 tires, 40,000 miles service, 2 recalls (door handles and softw More

by ilmwvm9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We are glad to learn about the helpful experience you had with our Service Team. However, I would like to learn more about the 3-star rating we have received. Please reach out to me directly so we may discuss this in greater detail. Best regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

December 29, 2024

Marina was great as usual. The only negative part was the technician forgot to reset the TPMS. More

by aetcheveste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your 5-star review and feedback. We are pleased to know that our team continuously provides you with a great experience here at Dirito Brothers Walnut Creek Volkswagen. Let us know if we can be of any further assistance.

December 29, 2024

Shannon is fabulous and car is fabulous! Great service and Ron, Rick and Brien are wonderful. More

by DENISEFIGONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Ron Rick Brien
Dec 31, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for recognizing our team's efforts at Dirito Brothers Walnut Creek Volkswagen. We appreciate your kind words and hope you'll enjoy the fabulous car.

December 28, 2024

Wanted more done than they actually had time for, Sean explained it would take more time and I would need a rental, but being it was 24th of December I said I will just do it another time. Quick and easy More

by myselfalex1483
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

It’s great to know your 10,000-mile routine check-up for your ID4 was smooth. Thanks for being flexible with us at Dirito Brothers Walnut Creek Volkswagen, and we look forward to seeing you again when you have more time available.

December 28, 2024

I am very pleased with the service I received. I negotiated a better price. It was done quickly More

by GPETRARU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yinon Weiss
Dec 31, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear you had a good experience at Dirito Brothers Walnut Creek Volkswagen. Enjoy your new vehicle!