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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,631 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,631 reviews

October 04, 2024

Last minute request. Accommodated same day that I had my car towed in. Thanks Kevin More

by BILL26B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Great to know our team could assist you quickly. Dirito Brothers Walnut Creek Volkswagen values your feedback. Gratitude for your support.

October 04, 2024

Very friendly, knowledgeable, and assisted me on warranty coverage. Marina was a terrific help and explained things thoroughly. More

by cynthiajoankay
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

It’s great to hear that our team provided friendly and knowledgeable assistance on warranty coverage. If there are any other questions or concerns, please let us know how we can help at Dirito Brothers Walnut Creek Volkswagen.

October 04, 2024

The service manager was rude, dismissive, condescending and generally difficult to deal with. The car still isn’t fixed and needs to go in again which as a mama of kiddos on car seats isn’t an easy situati More

by CAITLIN.HOTTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Caitlin, Thank you for your review. I'd like to speak with you to learn more about your interactions with our Service Team. When you have a moment, please contact me so that we can discuss your feedback. I look forward to speaking with you. Best regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

October 04, 2024

Sean Thomas is awesome every time we need help with Dorito! Fast and so easy to work with. More

by maria.wentworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for appreciating our team’s efforts at Dirito Brothers Walnut Creek Volkswagen. We're glad the process was quick and smooth for you.

October 04, 2024

Everyone was super helpful - from the first call, through drop off, the actual work, and pick up. Communication was done through text (fantastic!), and Bubbles was detailed when I picked her up. Thanks for More

by msj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the kind review of your experience with Dirito Brothers Walnut Creek Volkswagen. We appreciate you sharing these details. Take care!

September 30, 2024

The service department communicated well and I appreciated that they didn't try to sell me more than what was needed. More

by STACY.MOREA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen values your feedback. We're glad to hear our service department met your expectations. Thank you for choosing us.

September 30, 2024

Excellent, fast and prompt service. This time the team was able to schedule the 20UF recall quickly and complete it in one morning. Very happy with how they have kept my 2016 GTI runnin More

by DKATSIS70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen is glad to hear you've been pleased with the 20UF recall service on your GTI. It's always a pleasure ensuring your vehicle runs smoothly for many years and miles. Wish you continued great driving experiences!

September 29, 2024

Marina is an exceptional service rep who goes above and beyond to assist you and make your service a positive experience. More

by malik_haynes001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the kind words. For any other needs, feel free to reach out to Dirito Brothers Walnut Creek Volkswagen. We value your feedback and hope we can provide an even better experience next time!

September 29, 2024

John was great and was with us the entire time answering all our questions. And he took the time to set up our new Atlas so it had the display look like we wanted. More

by MARK.STULL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive feedback. We're happy to hear our team provided great service and helped with your new Atlas settings. Thanks for choosing Dirito Brothers Walnut Creek Volkswagen.

September 29, 2024

Sean Thomas was great in listening to my points about the car and tried his best to expedite the process More

by SANTOSH.KADKOL
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear you had a good experience with our team at Dirito Brothers Walnut Creek Volkswagen. Wishing you safe travels in your new car.

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