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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,816 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,816 reviews

October 16, 2022

Quick and efficient service for our 2021 ID4. Our car was ready before they said it would be and Kevin was excellent as always. More

by JEREMYHARDIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Jeremy, it was a pleasure for our Service Team at Dirito Brothers Walnut Creek Volkswagen to provide quick and efficient service for your 2021 Volkswagen ID.4 and to complete it before promised time! Thank you for this five-star review.

October 16, 2022

I’ve taken my brand new 2022 ID. 4 in for service three times now since I bought the car in August and my problems still haven’t been fixed. Somehow the dealership and Volkswagen refu More

by andresmith0830
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, I would appreciate the chance to address the feedback you've shared regarding your vehicle and service visits. When you have a moment, please contact me directly so that we can discuss this further. I look forward to connecting with you. Best regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

October 12, 2022

Service completed efficiently while customer was waiting extra words to reach the required fifteen this is silly More

by DORPHD12
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for giving us a 5-star rating. The friendly staff of Dirito Brothers Walnut Creek Volkswagen will be waiting to welcome you on your next visit!

October 12, 2022

My only problem was an hour wait to talk with finance person. Otherwise, great experience with the dealership. More

by SUSANGSMITH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Miller
Oct 12, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Susan, we are so glad you had a great overall experience here at Dirito Brothers Walnut Creek Volkswagen. Our team is so grateful to you for this review and your business.

October 10, 2022

Always get good service experience whenever I visit. Please add free car wash again. Thanks More

by CHICO10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi, we appreciate you taking the time to write a great review and for trusting our Service Team at Dirito Brothers Walnut Creek Volkswagen to take great care of your vehicle. We'll make sure you always get good service every time you visit.

October 10, 2022

Everyone at Dirito VW was helpful and friendly from the receptionist to my service advisor Francisco. More

by ERIQUEM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco
Oct 11, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

You deserve nothing but the best in customer service. We're grateful to receive your five-star rating and know you were satisfied with the quality care you received from Dirito Brothers Walnut Creek Volkswagen.

October 10, 2022

Nanika was great and made the process easy. I told her my expectations and she delivered. More

by JOHN@WESTCOIRONWORKS.COM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are so glad our staff provided you an excellent experience here at Dirito Brothers Walnut Creek Volkswagen. Thank you so much for allowing us to serve you and your business.

October 10, 2022

Just the best ever. Efficient, friendly. Truly a great experience for me. — also I love the interior space. More

by TOMLINSON.BRIDGET
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Cord
Oct 10, 2022 -

TOMLINSON.BRIDGET responded

Just the best ever. Efficient, friendly. Truly a great experience for me. — also I love the interior space.

Oct 11, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. We are pleased to learn of your great experience with our efficient and friendly team here at Dirito Brothers Walnut Creek Volkswagen. We look forward to seeing you again, have a fantastic day.

October 09, 2022

It was very good experience dealing with John, Erin and Andres. I hope we will enjoy the car. More

by MAIL2
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are glad to see that you had a wonderful experience with our Sales Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for taking the time to share your feedback and for doing business with us. Please feel free to contact our staff if you need any further assistance and we hope you are enjoying your car. Have an outstanding day.

October 09, 2022

Searched for a particular Toyota Tacoma… color, miles, interior, extras, etc. The truck of my dreams was delivered FAST from Dirito via my local bank, Redwood Credit Union. Thank you. I’m very pleased. Wa More

by cwpg5555
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Congratulations on your new Toyota Tacoma! Thank you for taking the time to share your 5-star experience with all of us here at Dirito Brothers Walnut Creek Volkswagen. Our Sales Team is so glad to have found you the truck of your dreams.

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