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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,825 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,825 reviews

March 15, 2023

Clean organized and clear communication. Word word word word word word word word word word More

by mcdonaghsg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your five-star review. We are pleased to read our team provided great communication ensuring you had a positive experience here at Dirito Brothers Walnut Creek Volkswagen. Customer satisfaction is important to us; we're glad you enjoyed our facility. If we can be of any further assistance, please reach out to us.

March 14, 2023

Dorito Brothers is probably the best Volkswagen dealer in the Bay Area. Especially their service department. The service rep. Sean was communicative and followed through very helpful. The truth is your 2020 More

by AMBO3540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

You deserve nothing but the best. We're grateful to receive your five-star rating and review. Our Service Team is pleased to know you were satisfied with the quality care you received from Dirito Brothers Walnut Creek Volkswagen.

Mar 14, 2023 -

AMBO3540 responded

Dorito Brothers is probably the best Volkswagen dealer in the Bay Area. Especially their service department. The service rep. Sean was communicative and followed through very helpful. The truth is your 2020 crossword has too many recalls. Your quality control in Tennessee sucks but you probably know this it’s just that you haven’t addressed it with a letter to people that have bought the car. The car is still on our list. We love it but the stories I read from other peoples posts they’re nightmare problems which worry me I .think you should address this in a letter to customers it would make for a good PR Dorito brothers is great. Tom Murray

March 14, 2023

Gus made the whole experience! He was quick to help and make adjustments that fit my needs so I could have a successful, fast and easy car buying experience. More

by E_palumbo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy our Sales Team here at Dirito Brothers Walnut Creek Volkswagen could provide an excellent car-buying experience. Thank you for the positive rating and review. Congratulations on your new car!

March 14, 2023

Would have been five stars if the car was fully updated on the service like they purported it to be . I thought they said it was a CPO. More

by ORTEZCAT
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Cord
Mar 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your feedback is important to us, and I would like to learn more about your experience with our Sales Team regarding the vehicle you purchased. Please reach out to me at your earliest convenience to discuss this further. I look forward to hearing from you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

March 13, 2023

Excellent, professional customer service, and very detailed oriented. The facility is very clean and the staff took the time to teach my son all the ins and outs under the hood of his first VW PASSAT. More

by bgrw34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Dirito Brothers Walnut Creek Volkswagen wants to thank you for taking the time out of your day to share this excellent review for us and our Service Team. It is great to read that our team members provided you with a professional and courteous experience, and let us know if we can be of any further assistance in the future. We are always happy to help.

March 13, 2023

This is the 3rd car I’m leasing/buying from the Dirito Brothers ‘dealership. Gus always helped me to get the best deals! I’m a happy customer. More

by linabigaran
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi. Thanks for sharing your 5-star review about your experience with our Sales Department at Dirito Brothers Walnut Creek Volkswagen. Congratulations on your new car! Thank you so much for being one of our valued customers. We appreciate your business and hope to see you again soon.

March 13, 2023

Agusto Was Of Great Help. He Was Also Very Friendly & Very Knowledgeable About My Car. Very Satisfied, Thank You VW More

by DIEGOMREYESCM
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing this 5-star review with us. We're glad to know that you were pleased with our friendly and knowledgeable team's hard work during your visit at Dirito Brothers Walnut Creek Volkswagen. Have a fantastic day.

March 12, 2023

I trust this dealership for service. I really liked the advisor—he made the unpleasant task of having my car serviced actually enjoyable. More

by babzgotanewjetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are delighted that our Service Team could provide you with an enjoyable experience here at Dirito Brothers Walnut Creek Volkswagen. Thank you for taking the time to share this review with us. Please let us know if there is anything else we can help you with.

March 11, 2023

Main concern was the lack of product knowledge before and after the vehicle was received and delivered. Other than that people are great and most of them tried to be helpful. The parts department personnel a More

by rdocili
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Cord, Tim Luong
Mar 14, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your satisfaction is our top priority here at Dirito Brothers Walnut Creek Volkswagen and I would appreciate the opportunity to address the feedback you've shared about your interactions with our team. Please reach out to me at your earliest convenience. Best regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

March 11, 2023

Excellent service and very helpful tech advice from our service rep Kevin. Service was done in a very professional and timely manner. We are very pleased with the service he has provided to us. More

by KENNISH123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your five-star review. Our Service Team works diligently to ensure all services visits are completed professionally and in a timely manner. We are glad you enjoyed an excellent experience here at Dirito Brothers Walnut Creek Volkswagen. Don't hesitate to reach out to us for any future needs, we are here to help.

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