Back

Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,825 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
Contact Dealership

2020 North Main Street

Walnut Creek, CA

94596

Directions

By Type

Showing 4,825 reviews

March 26, 2023

Good sales staff, but the finance team can swindle customers by offering leases and not clearly disclosing the customer cost. More

by TRVARGHESE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We pride ourselves on the world-class standards we maintain here at Dirito Brothers Walnut Creek Volkswagen. I would appreciate the opportunity to learn more about your recent visit. Could you please provide me with your preferred contact information so we can further discuss this? Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

Mar 26, 2023 -

TRVARGHESE responded

Hi Kyle, thanks for your reply. I’m at 510-814-6978 and I would very much like to chat with you and explain my purchase experience. And to compound my situation, my new ID4 stopped working at a busy intersection on Oakland’s High Street today; the car had a similar situation yesterday when I was bringing it home from your dealership. Right now, I have zero confidence in this particular car — I’ve had it for less than one day and it has just 30 miles in the odometer.

March 25, 2023

Very friendly, efficient service and process. Clean facility and amenities. Sean was very helpful and thorough when listening to and responding to my concerns. More

by ADBBARNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello! Thanks for sharing about the friendly interactions, efficient care, and clean facility you experienced here at Dirito Brothers Walnut Creek Volkswagen. Our Service Team takes pride in providing nothing but the best to our valued customers. We are always here to help.

March 24, 2023

Great experience! They found out what is wrong with my car. Good comunication and service More

by mm12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed a great experience working with our Service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and trusting us with your vehicle. We are here if you need any further assistance.

March 24, 2023

Kevin was knowledgeable and helpful about some issues I inquired about and also recommended some services. More

by mattsmaldone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are excited to read that our Service Team was knowledgeable and helpful ensuring you had a great experience. Thank you for your positive review, recommendation and for trusting us with your automotive needs. We are here if you need any further assistance.

March 23, 2023

Dirito Brothers VW in Walnut Creek is a great place to buy a car! A relaxed environment and I felt no pressure to purchase. Nanika is absolutely brilliant and amazing!! She cared about my whole experie More

by Sharon from Oakland
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Our Sales Team here at Dirito Brothers Walnut Creek Volkswagen is committed to going above and beyond to make every purchase seamless. Your feedback, Sharon, lets us know we're delivering on our promise of a superior experience.

March 23, 2023

Everyone was very helpful and nice. The purchase/lease option was explained before I picked up the car. More

by LORIEJC1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello and thank you for taking the time to leave a 5-star review for us at Dirito Brothers Walnut Creek Volkswagen. Our Sales Team is available should you require any extra help.

March 23, 2023

I always get great customer service and I really appreciate the ride service. Thank you! More

by JETTACHICK68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed great customer service working with our service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and for trusting us with your automotive needs. We are here if you need any further assistance.

March 23, 2023

They did a great job. Even fixed my shades compartment. Neat! Would definitely go back for any car issues. More

by lilianmaureengavilan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terence Price
Mar 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed a great experience working with our Service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and trusting us with all of your automotive needs. We are here if you need any further assistance.

March 23, 2023

Told me they couldn’t reproduce the problem and didn’t make any extra effort to fix it. The problem remains. More

by CADY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Cady, I would really appreciate the chance to speak with you regarding your experience here at Dirito Brothers Walnut Creek Volkswagen. Please contact me at your earliest convenience to discuss this further. I thank you for bringing this to my attention. Best, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

March 23, 2023

Sean is probably the best service specialist I have ever worked worth. He is spot on with his customer service approach. More

by kakievit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed great customer service working with our Service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review. We are here if you need any further assistance.

...
147
...