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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,825 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,825 reviews

April 17, 2023

Kevin was a great rep. Service was timely and drop off and pick up were easy. More

by GREGEWILSONJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed great customer service working with our Service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and for trusting us with your vehicle. We are here if you need any further assistance.

April 17, 2023

Appreciate the dealership being flexible in my drop off time. Gave a good estimate on the timing of pickup and offered a Lyft ride back home. More

by TMAGIZH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

It brings us joy to receive your five-star rating and review. We'll be sure to let our Service Team here at Dirito Brothers Walnut Creek Volkswagen know about their accommodating great service.

April 17, 2023

Great service. Great communication. Kevin kept me updated promptly and provided transport. Never felt rushed when he was explaining the service to me. Info felt tho More

by YS Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great rating and review. We are happy to see our Service Team at Dirito Brothers Walnut Creek Volkswagen was very prompt. We thank you for your business.

April 17, 2023

Very welcoming and friendly. Gus was able to answer all our questions, which helped make our lease buy out a smooth transition. My husband and I will continue to do our business More

by dmjleo885
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are excited to read that our Sales Team was welcoming, helpful, and friendly ensuring you had a great experience. Thank you for your positive review and for trusting us with your purchasing needs. We are here if you need any further assistance here at Dirito Brothers Walnut Creek Volkswagen.

April 17, 2023

Returned car with missing parts. I declined the major repair and just asked to pick up car. It overheated immediately which it wasn't doing before and was missing a plastic piece the More

by APRIL-VASQUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Thomas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your recent service experience. Can you please contact me at your earliest convenience? Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

April 16, 2023

Prompt service. Not only did they fixed my ID.4, they also arranged for a rental car and readied my vehicle on time as promised. More

by KISHOR_KSG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you so much for your positive review and rating here at Dirito Brothers Walnut Creek Volkswagen. It is great to read that our Service Department was able to complete service on your Volkswagen ID.4 with promptness and courtesy. We are more than happy to help.

April 16, 2023

Very nice and timely, upfront about costs and what they were going to check on my car! More

by morgan.winston5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad to see that you are pleased with our Service Team here at Dirito Brothers Walnut Creek Volkswagen. Thank you for trusting us with your car.

April 16, 2023

Service was good. Communication problem, but solved. $400 dollars for a battery change seems expensive. However, I will return More

by JONROBINSON5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Jon, we are excited to see that you received good service during your visit at Dirito Brothers Walnut Creek Volkswagen. It is an honor to be your choice and we hope to provide you with an even better experience next time. Have a great rest of your day.

April 16, 2023

I love taking my cars for service at Dorito Bros in Walnut Creek. Marina Felix always provides the best customer service possible. More

by cameron19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Cameron, thank you for your fantastic review. It is an honor to be your choice and we are glad you always receive great service during your visits. Please feel free to let us know if there is anything else we can do for you at Dirito Brothers Walnut Creek Volkswagen. Take care.

April 16, 2023

Great service, good mechanical work, trusted. Marina is an awesome service consultant. I also appreciate the waiting area. More

by KATHY41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Kathy. We know the importance of having a great experience when servicing your car. Thanks for choosing Dirito Brothers Walnut Creek Volkswagen to help. Your high rating is greatly appreciated.

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