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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,631 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,631 reviews

November 02, 2024

Kevin was great! He was very helpful and had my car ready when I needed it with a full report! More

by Alicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for sharing your experience. We're happy our team was able to assist you at Dirito Brothers Walnut Creek Volkswagen.

November 02, 2024

Always professional and friendly. I love the Lyft service. I always buy VW. Making appointments is easy. More

by gloriainalameda
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're grateful to have earned your trust here at Dirito Brothers Walnut Creek Volkswagen. It’s great to hear that you enjoy our Lyft service and find scheduling convenient. We look forward to continuing this relationship with more VW vehicles for you!

November 02, 2024

Horrible car, but the staff do their best to make the ownership experience as enjoyable as possible. The ID4 id unfinished product that should never has been sold. The software is horrible the app doesn' More

by immanuel.bereket
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for acknowledging our team's effort. We are pleased to know that they have done their best to assist you with your Volkswagen ID.4. If you have further concerns, let us know at Dirito Brothers Walnut Creek Volkswagen; we're here to help.

November 02, 2024

Excellent job trouble shooting and made sure all recalls and updates were done in a timely manner. More

by DJOHN99609
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're grateful for your feedback. It’s good to know you’re satisfied with the recall and update service from Dirito Brothers Walnut Creek Volkswagen.

November 02, 2024

The employees at the dealership were all kind patient flexible, and the waiting room was clean and comfortable More

by EDEFREITAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen. We're happy to hear that you found our team accommodating and the waiting room comfortable. If there's more we can do, please feel free to reach out.

November 01, 2024

marina was a great help. she was very friendly and personable, and made the process so easy to navigate. she’s terrific! More

by DRSPAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear our team made your visit easy at Dirito Brothers Walnut Creek Volkswagen. Let us know if you need anything else.

October 31, 2024

Scheduling, the facilities and customer service were excellent. The product was delivered on time. No complaints. More

by Quinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words about Dirito Brothers Walnut Creek Volkswagen. We're glad to have met your expectations!

October 31, 2024

Service provider (Kevin) tried to charge me the wrong price (higher) for the oil change and filter change from what is promoted on your website and also was not "aware" of the 10% discount that you were More

by CECILIACUNEO18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Customer satisfaction is our top priority and I would appreciate the opportunity to speak with you about your overall experience with our Service Team during your recent visit for an oil and filter change. Please reach out to me at a time that works best for you so we can discuss this matter further. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

October 31, 2024

Great people. Great service. Highly recommend! They are friendly and informative and patient as well. More

by JESSICA.CHAUHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Really appreciate your recommendation. The team at Dirito Brothers Walnut Creek Volkswagen is dedicated to being helpful and friendly.

October 31, 2024

Had my 30K inspection done on Tuesday with Sean Thomas. The whole process went efficiently and smoothly. Sean was excellent as usual in providing the best customer services and I am very happy with the q More

by Tanggg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Excellent customer services by Sean!
Nov 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear you enjoyed your 30K inspection with our team. Our goal at Dirito Brothers Walnut Creek Volkswagen is to provide top-tier customer service. Thank you for sharing your experience.

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