Dirito Brothers Walnut Creek Volkswagen

The visit was a successful one. The place was clean, Marina was helpful. I was able to get my recall and maintenance services on the same day. An Uber was provided to me to get home The place was clean, Marina was helpful. I was able to get my recall and maintenance services on the same day. An Uber was provided to me to get home. More

Sean is very attentive and helpful whenever I am concerned about one of my vehicles. It's easy to make an appointment. The location is convenient. Their communication is clear. When I first purchas concerned about one of my vehicles. It's easy to make an appointment. The location is convenient. Their communication is clear. When I first purchased a VW, complimentary services such as carwashes made it worth paying a premium for car care. I typically select the prepaid maintenance plan, but as soon as that expires, I take my car elsewhere. I have experienced longer wait times recently. I am pleased with my recent service at Dirito Brothers Service Center. More

Hello thanks for an amazing deal and for always being friendly professional & welcoming we will definitely be back when we are in need of a new VW Jeff & Gus the Bus are awesome. friendly professional & welcoming we will definitely be back when we are in need of a new VW Jeff & Gus the Bus are awesome. More

Sean is absolutely great however whom ever serviced the vehicle in service created another (new) noise due to cat being replaced. And, car was returned filthy, I usually take the car in spotless but this t vehicle in service created another (new) noise due to cat being replaced. And, car was returned filthy, I usually take the car in spotless but this time due to (rain) and the 911 issue it required immediate attention. Upon picking the car up, I was very disappointed. More

Excellent customer service with great communication throughout the service. Everyone was very helpful and Sean, my service advisor explained what was included in the 30,000 mile maintenance, advised me throughout the service. Everyone was very helpful and Sean, my service advisor explained what was included in the 30,000 mile maintenance, advised me of suggested repairs as well as costs for the tires. More

The BEST dealership around. They really take the time to answer questions and the trade-in and purchase process went very smoothly. We worked with Gus who instantly felt like a They really take the time to answer questions and the trade-in and purchase process went very smoothly. We worked with Gus who instantly felt like a friend. His service is world class! More

Appointment for an oil change at 920am did not get done till after 5pm. It took a whole day, why make a morning appointment if that’s the case till after 5pm. It took a whole day, why make a morning appointment if that’s the case More

Kevin is a true professional. Appreciate his honesty and communication and product knowledge of atlas. Appreciate his honesty and communication and product knowledge of atlas. More

The service work took far longer than expected (two full days) but Kevin Hubert was on top of it all the way, keeping me informed and aware. The mechanic did a great job and went the extra mile with a few days) but Kevin Hubert was on top of it all the way, keeping me informed and aware. The mechanic did a great job and went the extra mile with a few extras. A very competent and professional team. I will return if and when further work is needed. More

Was driving past Dirito VW and saw the beautiful Monterey Blue 2025 VW Jetta GLI sitting on the lot. The refresh for 2025 made it worth stopping to take a look. I was driving my 2019 VW GLI which I love and Blue 2025 VW Jetta GLI sitting on the lot. The refresh for 2025 made it worth stopping to take a look. I was driving my 2019 VW GLI which I love and also purchased from Dirito Bros back in 2019. This has been one of the best and most reliable cars I have owned and is a pleasure to drive. This would be the fourth VW I purchased from Dirito. I stopped to take a closer look and was greeted by Zach Tziolis. He asked me if I had any questions gave me a tour of the car inside and out and had a no pressure attitude. Very pleasant salesperson. He offered to have an appraisal done by Sterling Daniels on my current vehicle which came in higher than expected. After giving me some numbers on the new car that were very fair, I went home to think about if I wanted to move forward. Again no pressure to buy that day from Zach and no annoying follow-up calls. He allowed me the time to make a decision which I ultimately decided to purchase after not deciding to purchase. I secured my own financing through my credit union but Jeff was able to get me a better rate at the same terms through VW Credit so I went with that financing option which ended up making the purchase that much easier. Eddie Miller in the finance office was efficient in getting the paperwork which was all done electronically processed and we were on our way. I absolutely love my new GLI and Zach and the team made it another great buying experience from Dirito VW. Customer for life!!!! More