Dirito Brothers Walnut Creek Volkswagen

Alberto was vey helpful I. Researching and locating a solution to the issue my car was having. Researching and locating a solution to the issue my car was having. More

Not about dealership. About needing brakes replaced after only 16000 miles. Tech said factory installed brake pads are "soft" and different than other models. Implies t About needing brakes replaced after only 16000 miles. Tech said factory installed brake pads are "soft" and different than other models. Implies to me they are sub standard. At this pace I'll need to replace 2 more times b4 lease expires. Never had this issue on any other vehicle. More

I found Dirito brothers and our sales assistant Ron very easy to work with. Ron was very knowledgeable and he offered a good deal without a lot of back and forth. They were very accommodating in making sure easy to work with. Ron was very knowledgeable and he offered a good deal without a lot of back and forth. They were very accommodating in making sure we got the vehicle we wanted and went out of their way to get one with the right color combo from another dealership. There was never a pushy or aggressive vibe and no one ever needed to check with their sales manager. Everything went smoothly from our first test drive to signing the documents in the finance office. More

Sean was very good. The service was quick. The service department were very helpful and efficient. The service was quick. The service department were very helpful and efficient. More

On Friday, July 25, my car began to overheat. Thankfully, I was in a parking lot because of all of the steam and liquid that was expelled from my car. I called the Dirito Brothers of Walnut Creek Thankfully, I was in a parking lot because of all of the steam and liquid that was expelled from my car. I called the Dirito Brothers of Walnut Creek Volkswagen, and they told me I could have my car towed to them. During the diagnostic, it was found that my car was missing a serpentine belt. There was only one serpentine belt in my car and it was and it was tattered, and probably about to snap. My car operates with two serpentine belts. Kevin in the Service department, called me and told me that they would do several tests on my car once they had received the new serpentine belts which had to be ordered. My car was up and running in no time. I am so grateful for the excellent service that I received from Dirito Brothers. My special thanks to Kevin and the technicians who worked on my car. More

The service center at Dirito Brothers Volkswagen of Walnut Creek always does a great job of taking care of my Jetta! Walnut Creek always does a great job of taking care of my Jetta! More

Excellent buying experience, excellent people and excellent dealership. I've purchased multiple vehicles from them and they are the only Volkswagen dealership that I trust. David and Ed made the bu excellent dealership. I've purchased multiple vehicles from them and they are the only Volkswagen dealership that I trust. David and Ed made the buying process simple, stress free and seamless. More

very friendly people. ..... very knowledgeable...... very helpful......... Lots of words in the English language that don't mean anything ..... very knowledgeable...... very helpful......... Lots of words in the English language that don't mean anything More

A wonderful process! John was great. Zach had originally helped us with the initial deal but went out of town so John took over. He was awesome! I love my new car John was great. Zach had originally helped us with the initial deal but went out of town so John took over. He was awesome! I love my new car More

The whole process was surprisingly quick and smooth. We were fortunate to find a car entering inventory just a few days prior to a promotional deadline. Other dealerships had told us we woundn't be ab We were fortunate to find a car entering inventory just a few days prior to a promotional deadline. Other dealerships had told us we woundn't be able to find this car in California. Even though the car was still on the trailer, our rep provided a quote, modified it to our preferences, and prepared us for the financing. The next day we were approved, and the following day picked up our car. The time spent at the dealership time was under 90 minutes and was leisurely not hectic. We were out in time to beat traffic on the way home. The rep came in on his off-day to complete the transaction - big bonus points! More