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Dick’s CJDR of Wilsonville - Service Center

Wilsonville, OR

4.4
1,492 Reviews

1,492 Reviews of Dick’s CJDR of Wilsonville - Service Center

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September 30, 2024

My service center experience was initially bad. Drew eventually made up for the horrible customer service from Tyler. I called for a copy of an invoice but was told by Tyler he/they couldn’t email More

by porterslunged40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Pierce, Tyler George
Oct 02, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the service you received at Dick's Chrysler Jeep Dodge of Wilsonville. I'm glad to hear that we were able to improve your experience and appreciate you being in contact with me. If you have any questions, comments, or concerns, please feel free to reach out to me directly via my cell phone number below. Your satisfaction is important to me, and I value the opportunity to enhance our service. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

September 30, 2024

Eric was get, helped me deal with warranty company. Highly recommend. Clean, welcoming dealer and convenient for me More

by flamurrexhepi154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Dick’s CJDR of Wilsonville responded

I'm thrilled to hear that you had a great experience at Dick's Chrysler Jeep Dodge of Wilsonville. It's fantastic to know that our team was able to assist you with your warranty company and that you found our dealership clean and welcoming. I appreciate your recommendation and look forward to seeing you again soon! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

September 30, 2024

I was very pleased with the responsiveness in greeting and closure of my transaction. Very professional and a pleasure to do business with. More

by Mat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Chang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua DeLaunay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tarek Eldeeb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Red
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler George
Oct 02, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your kind words! I'm thrilled to hear that you had a positive experience with Dick's Chrysler Jeep Dodge of Wilsonville. Our team takes pride in providing professional service and ensuring a smooth transaction. I look forward to assisting you again in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

September 30, 2024

Had a great experience working with Tyler and Harrison. The transaction went smoothly and they answered all my questions. More

by tgradwahl
Recommend Dealer
Yes
Employees Worked With
Tyler Chang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful feedback! I'm thrilled to hear that you had a great experience with Tyler and Harrison at Dick's Chrysler Jeep Dodge of Wilsonville. It's our goal to make every transaction smooth and to provide clear answers to all your questions. I appreciate your support and look forward to assisting you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 29, 2024

Very pleased with Tyler & Dick’s CJDR service department. Service both a RAM 1500 & RAM 2500 there. This was a major service on the 2500. Communication was good & vehicle finished as expected. More

by jbrooks389
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler George
Oct 01, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you, for your wonderful review! I'm thrilled to hear that you were pleased with Tyler and the service you received at Dick's Chrysler Jeep Dodge of Wilsonville for both your RAM 1500 and RAM 2500. It's great to know the communication was satisfactory and that your major service was completed as expected. I appreciate your trust in us and look forward to assisting you again in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

September 29, 2024

She was super helpful and the staff were great. Very fast service. Thank you so much More

by triwinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kylie Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you so much for your kind words! I appreciate your feedback and I am thrilled to hear that our staff provided you with fast and helpful service at Dick's Chrysler Jeep Dodge of Wilsonville. I look forward to seeing you again on your next visit! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

September 28, 2024

I was greeted when I entered the service department and was helped right away, Michael walked me to the parts department and found out what we needed was in stock, and back to service department. where rep More

by bill-sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kinney
Oct 01, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! I'm thrilled to hear about your positive experience with our service department and that Michael was able to assist you promptly. It’s great to know we had the parts you needed in stock and that your repair was completed smoothly. I appreciate your kind words and look forward to seeing you again at Dick's Chrysler Jeep Dodge of Wilsonville! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

September 27, 2024

Had my car detailed and it was fantastic! They were very thorough. It looks like a new car. More

by john.farley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassidy Donado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Pierce, Tyler George
Sep 30, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! I'm thrilled to hear that you were so pleased with the detailing of your car at Dick's Chrysler Jeep Dodge of Wilsonville. Our team works hard to deliver excellent service, and it's great to know it looked like a new car afterward! I appreciate your feedback and look forward to seeing you again! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

September 26, 2024

Terrible service department took car in a 7 and got it back at 6pm for a oil change and transmission service More

by oregontom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler George
Sep 27, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us. I understand that not having your car for an extended period due to an oil change and transmission service was frustrating. We appreciate your feedback, as it helps us identify areas for improvement. Please feel free to reach out to me at Dick's Chrysler Jeep Dodge of Wilsonville directly so we can discuss this further and work towards a better experience in the future. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

September 25, 2024

Came in for an oil change, left with an amazing customer service experience. The crew there is newer but you’d never know it walking in because the high level of customer service and welcoming feeling you g More

by AALEXANDRE1028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kylie Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kassidy Donado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Pierce, Tyler George, Angel Jimenez, Michael Kinney
Sep 26, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! I'm thrilled to hear that you enjoyed your oil change and received amazing customer service at Dick's Chrysler Jeep Dodge of Wilsonville. Our team works hard to create a welcoming atmosphere, and it's great to know that it made a positive impression on you. I look forward to seeing you again soon! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

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