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Dick’s CJDR of Wilsonville - Service Center
Wilsonville, OR
1,496 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,496 Reviews of Dick’s CJDR of Wilsonville - Service Center
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February 20, 2025
Very pleasant experience with the service provided and with the service rep Kylie Lima. She was very helpful throughout the process, friendly, polite, and very helpful with all the questions I had relate with the service rep Kylie Lima. She was very helpful throughout the process, friendly, polite, and very helpful with all the questions I had related to the services, upcoming services and even about aome of the vehicles they sell! More
by JW
Employees Worked With
February 14, 2025
I have not always been happy with Wilsonville Jeep. They have had a lot of employee changes. Recently I got the pleasure to work with Brianna. I told Brianna about my past experience with Wilsonville J They have had a lot of employee changes. Recently I got the pleasure to work with Brianna. I told Brianna about my past experience with Wilsonville Jeep. Brianna asked me to give them another try. I’m glad I did. Brianna not only solved my problem, she restored my faith in Wilsonville Jeep. Please, give Wilsonville Jeep another try. I think you will like what you see. More
by Sheila
Verified CustomerEmployees Worked With
February 13, 2025
The service was great. Brianna did a good job communicating, was friendly, and easy to work with. The waiting area was as nice as I’ve ever seen. The only issues were I did Brianna did a good job communicating, was friendly, and easy to work with. The waiting area was as nice as I’ve ever seen. The only issues were I didn’t get a written report of my trucks condition and the service was very expensive. More
by karl13
Employees Worked With
February 13, 2025
Will not come back! !! Did absolutely nothing to help me but charge me over $200 for nothing. Absolutely horrible customerservice👎🏻👎🏻 !! Did absolutely nothing to help me but charge me over $200 for nothing. Absolutely horrible customerservice👎🏻👎🏻 More
by kimberliwhitlow
Employees Worked With
February 10, 2025
Sales team was good but the service team is shady and do not care about customers. Do not take your vehicle to get serviced at Dick’s wilsonville not care about customers. Do not take your vehicle to get serviced at Dick’s wilsonville More
by Shayne
February 09, 2025
Kylie was helpful and professional. Service department was not clear about fee schedule, amount of time they expected the vehicle, and then recommended a "critical" 4x4 service on my tw Service department was not clear about fee schedule, amount of time they expected the vehicle, and then recommended a "critical" 4x4 service on my two-wheel drive car. Wouldn't return or recommend due to lack of transparency upon initial appointment scheduling and (at the very least) carelessness with service recommendations. No loaner vehicles or ride share vouchers when you want to keep to a vehicle for 24-48hrs is also pretty absurd. More
by jensen08
Employees Worked With
February 07, 2025
Fast intake, completed on time. Clean I will return for more maintenance and repair work Clean I will return for more maintenance and repair work More
by ptdj
February 05, 2025
The point person was very kind and very helpful all week. My frustration was around how long it took to get fixed. my only feedback would be around that piece of being upfront with a good estimation on how l My frustration was around how long it took to get fixed. my only feedback would be around that piece of being upfront with a good estimation on how long a fix is going to take. Mainly because you’re talking about needing someone to rent a car then and the cost around that etc. etc. but again the person who I dealt with in the office was very helpful very friendly More
by scottyg0607
Employees Worked With
February 03, 2025
The staff at WCJDR are awesome. Very friendly and knowledgeable. I enjoy doing business with them. Very friendly and knowledgeable. I enjoy doing business with them. More
by deansilfies
February 03, 2025
Kylie did a great job of keeping me up to date on the status of the repairs. The diagnosis and actual repairs were quite fast. The only issue is the time required to obtain parts. It took almost a week t status of the repairs. The diagnosis and actual repairs were quite fast. The only issue is the time required to obtain parts. It took almost a week to obtain the required parts. This wasn't a dealer issue. The vehicle is now running great with no more error codes. More
by kevin_king1
