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Dick’s CJDR of Wilsonville - Service Center

Wilsonville, OR

4.4
1,441 Reviews

1,441 Reviews of Dick’s CJDR of Wilsonville - Service Center

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November 18, 2024

We are not gonna there. Dealerships unfortunately are a necessary evil. Have a nice day. More

by wilcarpet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler George
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your thoughts. The parts needed for your vehicle took a long time to arrive which, unfortunately, was out of our hands. If you have any other questions or concerns, please feel free to reach out. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

November 18, 2024

First time getting service here. Very fast service an answered all of my needs I will be getting my service done here from now on. Thank you!. More

by Erik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassidy Donado
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2024

Clear communication, nice service, fair price, I would like to recommend to my friends when they have needs. More

by susanhuangp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kylie Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We’re thrilled to hear that you experienced clear communication, nice service, and fair pricing at Dick's Chrysler Jeep Dodge of Wilsonville. Your recommendation means a lot to us, and we look forward to assisting you and your friends in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

November 14, 2024

The staff is friendly, helpful and they keep you updated regarding the work being done. More

by barb022762
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kylie Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your kind words! We’re thrilled to hear that you found our staff at Dick's Chrysler Jeep Dodge of Wilsonville to be friendly and helpful, and that you appreciated the updates throughout the process. We strive to provide excellent service and look forward to assisting you again in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

November 13, 2024

I had to come in twice to get my issue resolved. They was a lack on communication and organization. When I came in, I originally spoke with Tyler George he had zero clue why I was there and told me More

by johnsalisbury99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler George
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The salesman joel who sold me the car gets 5 stars
Nov 15, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for taking the time to share your experience with us. I understand that your visit to Dick's Chrysler Jeep Dodge of Wilsonville involved multiple trips and communication challenges, which can be frustrating. We appreciate your feedback and are committed to improving our processes. If you have any further concerns, please do not hesitate to contact me directly. We value your satisfaction and want to ensure your future experiences are better. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

November 06, 2024

It’s been a very frustrating experience with issues still ! I feel taken advantage of with a total lack of care and accountability! More

by Mason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Austin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us, Mason. I understand how frustrating it can be to face ongoing issues and feel that your concerns are not being addressed. Please reach out to me at 360-210-8811 so we can discuss this matter further. We are unable to find a transaction for you. Sincerely, Drew Pierce, dpierce@dicksautogroup.com

November 06, 2024

Kylie was very personable and helpful during my recent appointment to your business. Thanks Sue More

by mcdiarmid2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kylie Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! I'm thrilled to hear that Kylie was personable and helpful during your visit to Dick's Chrysler Jeep Dodge of Wilsonville. I appreciate your kind words and hope to see you again soon! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

November 05, 2024

Misrepresentation of service quoted. Was quoted one price when scheduled service....at time of payment there was an 83% increase in the price with a false explanation as to why. More

by aphilp00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Ruff
1.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Pierce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler George
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Austin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kylie Lima
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kinney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kassidy Donado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us. I understand your concerns regarding the unexpected price increase during your service at Dick's Chrysler Jeep Dodge of Wilsonville. Your feedback is important, and I would like the opportunity to address this issue directly. Please feel free to contact me so we can discuss this further. Thank you for bringing this to my attention. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

November 04, 2024

Kylie received me at my appointment Time and got my car in right away. Keep me informed and suggested additional work I could schedule later but decided to have it done that day. Kylie is pleasant and pr More

by arngerhawk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kylie Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We're thrilled to hear that Kylie provided you with such a positive experience at Dick's Chrysler Jeep Dodge of Wilsonville. It's great to know she was able to keep you informed and assist you with your car's needs promptly. We appreciate your kind words and look forward to seeing you again for any future services. Safe travels! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

November 01, 2024

Eric takes the time to research problem and warranty. Offers suggestions and follows up with scheduling as need for service repair or maintenance. I have observed his interactions with other employees, h More

by ptdj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We truly appreciate you taking the time to share your experience with Eric at Dick's Chrysler Jeep Dodge of Wilsonville. It's fantastic to hear how he goes above and beyond to assist you and ensure you feel supported with your vehicle's needs. We value your trust and look forward to serving you again in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

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