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Dick’s CJDR of Wilsonville

Wilsonville, OR

4.5
2,008 Reviews
The Dicks CJDR Wilsonville team would like to extend an invitation to come in out of the rain and explore our INDOOR climate controlled showroom! With over 170,000 square feet, we are proud to be the largest indoor automotive dealership in the Pacific Northwest. No matter what Mother Nature brings, it's always warm and bright at Wilsonville Jeep Ram… You're going to love it here! Our indoor showroom not only offers a large inventory of the latest Chrysler Jeep Dodge and Ram vehicles available, but we also carry a wide selection of high-quality and low-mileage used vehicles for you to choose from too!
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25600 Southwest Parkway Center Drive

Wilsonville, OR

97070

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Showing 2,008 reviews

October 08, 2024

The Express Lube service Team was friendly and efficient. They did a great job servicing my Jeep and saved me time to enjoy my Saturday! Thanks again Kylee and Team. More

by raca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kylie Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We’re thrilled to hear that you found our Express Lube service team friendly and efficient. It’s great to know that we could help you save time to enjoy your Saturday with your Jeep. We appreciate your recognition of Kylee and the team, and we look forward to serving you again at Dick's Chrysler Jeep Dodge of Wilsonville! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

October 07, 2024

Sierra is an asset to this team. She is easy to talk too and very helpful. More

by CheddarSoup
Recommend Dealer
Yes
Employees Worked With
Sierra
Oct 09, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We're thrilled to hear that Sierra made your experience at Dick's Chrysler Jeep Dodge of Wilsonville so positive. Our team strives to provide excellent service, and it's great to know that Sierra was able to assist you effectively. We hope to see you again soon! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

October 07, 2024

Oil change took about the right amount of time. Kylie made some good recommendations. Overall a positive experience. More

by Scott V.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kylie Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Jimenez
Oct 09, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you, Scott! We truly appreciate your feedback and are glad to hear that Kylie was able to provide you with good recommendations during your oil change. At Dick's Chrysler Jeep Dodge of Wilsonville, we strive to deliver a positive experience for our customers. We look forward to seeing you again for your next service! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

October 07, 2024

Dropped off vehicle the night before service. On day of appointment received no calls or any status. Called dealer day after appointment spoke to Eric was told he would walk out to tech and call More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Austin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kassidy Donado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us. I appreciate your feedback and understand your concerns regarding the communication throughout your vehicle's service at Dick's Chrysler Jeep Dodge of Wilsonville. It's important to me that our customers feel informed and valued during their visit. I will aim to improve on our communication processes to ensure clear updates in the future. If there's anything further you would like to discuss, please don't hesitate to reach out to me directly. We hope to provide you with a better experience next time! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

October 07, 2024

I wanted the heater fix it still doesn’t blow heat out like it when it was new More

by molallamasonry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kassidy Donado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback. I understand your concern about the heater not blowing heat as it did when it was new. I appreciate you bringing this to my attention. I encourage you to reach out to me at Dick's Chrysler Jeep Dodge of Wilsonville so I can address this issue for you and ensure your vehicle is performing at its best. Your satisfaction is important to me! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

October 07, 2024

Updated review! Although I had a couple bad experiences during my last two visits, Drew Pierce really listened to my concerns and provided much transparency in expl More

by carrie13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Pierce
Oct 09, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your updated review! I genuinely appreciate your feedback and am thrilled to hear that I was able to address your concerns and restore your faith in Dick's Chrysler Jeep Dodge of Wilsonville. It’s great to know you've had a positive experience with us over the years and that you plan to continue using us for your automotive needs. We look forward to continuing to provide you with best-in-class service in the future! Thank you for being a valued customer! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

October 05, 2024

Sierra was wonderful helping me make a more knowledgeable decision with my next vehicle purchase. Will happily come back to this dealership! More

by mxer433
Recommend Dealer
Yes
Employees Worked With
Chris Red
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sierra Banks
Oct 08, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for the great review! I'm thrilled to hear that Sierra was able to assist you in making a knowledgeable decision for your next vehicle purchase. At Dick's Chrysler Jeep Dodge of Wilsonville, I strive to provide excellent customer service, and I look forward to welcoming you back again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

October 04, 2024

The quotes and actual costs are misleading and even can’t be explained which is frustrating. I was quoted for a brake flush service and when I got the bill I paid for the quote plus I had to pay on top of th More

by mark@andersonsemail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kylie Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us. I understand your concerns regarding the brake flush service and the additional charges you encountered. At Dick's Chrysler Jeep Dodge of Wilsonville, we strive for transparency in our pricing and appreciate your feedback as it helps us improve our services. I encourage you to contact me directly so I can address this matter further. Your satisfaction is important to us, and we hope to regain your trust. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

October 03, 2024

Prompt and courteous service. Very comfortable waiting area. Have been going to them for service since 2016. More

by lindampiland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, I am bad at remembering names
Oct 04, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We're thrilled to hear that you've enjoyed prompt and courteous service at Dick's Chrysler Jeep Dodge of Wilsonville since 2016. It's great to know you appreciate our comfortable waiting area. We look forward to continuing to serve you in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

October 03, 2024

Worked with me to make a bad situation better and I'm grateful to them. More

by SheDevil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Pierce
Oct 04, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your kind words! We at Dick's Chrysler Jeep Dodge of Wilsonville are glad to hear that we could turn your experience around. Your gratitude means a lot to us. We look forward to serving you again in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

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