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Diamond Mazda

Lancaster, CA

4.7
147 Reviews

1015 Auto Mall Dr

Lancaster, CA

93534

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147 Reviews of Diamond Mazda

December 17, 2023

They made a big mistake with my paperwork, they also lied to me and said a needed to return the vehicle or they would put a repo ony record. They didn't even tried to make it up to me on any way. And and sti More

by rodriguez.antologia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Edgar Amirkhanyan, Ramsey Esteva, Evelyn Curiel, Ruben Hernandez
Dec 19, 2023 -

Diamond Mazda responded

We’d like to thank you for sharing details of your recent experience at our dealership, Antologia. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 16, 2023

The people are very kind and I don't mind waiting for my service because they are so pleasant. My only complaint is its pricier than elsewhere, but I have never had a problem with my car after service is co More

by meg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri, Serena
Dec 19, 2023 -

Diamond Mazda responded

Thank you for the great feedback, Meg! I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 16, 2023

Wonderful service, front staff was amazing and friendly. Having a video sent to your phone to see the inspection is very smart. Loved the service. Thank you More

by nmartinez2584
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerri
Dec 19, 2023 -

Diamond Mazda responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if I can help with anything at all. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 16, 2023

Kerry was super accommodating in getting an appointment for me. She embodies customer service, it’s a real treat to have someone with those values. It’s not common in our world today, will keep me as a cus More

by BOB@EMSERVICES.US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Lozano
Dec 19, 2023 -

Diamond Mazda responded

Bob, I sincerely appreciate your feedback. Each employee is a valued member of the Diamond Mazda team and we all strive to provide excellent customer service! I look forward to seeing you again in the future. Thanks again! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 09, 2023

Cordial, informed, punctual and good quality. I was throughly pleased with the service of this visit. More

by GOINSM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri Spencer; service adviser
Dec 12, 2023 -

Diamond Mazda responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 08, 2023

Reliable,competent, thorough and is able to service your vehicle in a timely manner. Thank you Diamond More

by LLKIRNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Hile
Dec 11, 2023 -

Diamond Mazda responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 06, 2023

Keri is the most knowledgeable, courteous, and competent service advisor I have ever worked with. I trust her and her team to provide the services my car needs. She always keeps me informed of the progress More

by VANHORNWR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All the service advisors Keri, Danielle(I think that was her name)
Dec 07, 2023 -

Diamond Mazda responded

Thank you for the awesome feedback! You're right, Keri is an excellent service adviser and I appreciate all she does for us! I'm very happy to hear that she was there to provide you with great service. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 03, 2023

It is always a pleasure to call and go into the Mazda Service as they are all very friendly and helpful. More

by 4RITAROMERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Dec 05, 2023 -

Diamond Mazda responded

Thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Diamond Mazda! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 01, 2023

Excellent service fast, knowledgeable, honest and caring. Also very clean and welcoming, not pushy or rude More

by JWOODS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri and Serena
Dec 05, 2023 -

Diamond Mazda responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 25, 2023

Great service, friendly associates, on time, great dealership. I’ve been using Diamond Mazda for a few years now and will continue to bring my business here. More

by ERENROSENFELD
Recommend Dealer
Yes
Employees Worked With
Kerri and service dept associated
Nov 28, 2023 -

Diamond Mazda responded

Hi, and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586