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Diamond Mazda

Lancaster, CA

4.7
147 Reviews
Call Dealership (661) 206-2176

1015 Auto Mall Dr

Lancaster, CA

93534

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147 Reviews of Diamond Mazda

January 19, 2024

Serena was excellent. Knew her stuff and was quick, correct , and concise. Car was ready when promised. More

by DMOSANDL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serena
Report | Print
Jan 24, 2024 -

Diamond Mazda responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Serena and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 10, 2024

Their service is not great they don’t go above and beyond for their customers everything is if they can get away with it they well More

by NOSPOWER169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marco Lozano, Evelyn Curiel, Ruben Hernandez
Report | Print
Jan 12, 2024 -

Diamond Mazda responded

Thank you for sharing your feedback with us. I take these matters very seriously and would like to learn more about your time spent with us. Please contact me at your earliest convenience. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 06, 2024

Very friendly and professional. Was in and out in no time. Was able to see via video what was done. More

by DELAWBREAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Hile
Report | Print
Jan 10, 2024 -

Diamond Mazda responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if I can help with anything at all. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 04, 2024

Diamond Mazda had fast service and a friendly staff. Honest inspections were conducted. Very satisfied. More

by PMBECERRA1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Hile
Report | Print
Jan 08, 2024 -

Diamond Mazda responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 31, 2023

Efficient service, and friendly employees. Thank you for replacing my Mazda battery so quickly! You’re very much appreciated! More

by shayfrench123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramsey Esteva
Report | Print
Jan 04, 2024 -

Diamond Mazda responded

Thank you for leaving us this great review, Shay! I am glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 28, 2023

Friendly customer service reps. Work done correctly the first time at a fair price. The mechanic, Steve, did a great job. Been going to Mazda for years and will continue to go there More

by KORHENSTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve, Service department ladies
Report | Print
Jan 02, 2024 -

Diamond Mazda responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 25, 2023

Love the experience customer service is great the video of what the mechanic do is great and over all I enjoy spending time up there More

by raygjones1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evelyn Curiel, Sarah Hile
Report | Print
Dec 28, 2023 -

Diamond Mazda responded

Ray, it is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 23, 2023

The service reps at Diamond Mazda Lancaster are absolutely fantastic. Extremely accommodating and kind! Love seeing them every time I need any services on my vehicle! Thanks ladies! More

by Emily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kari and the other service desk rep
Report | Print
Dec 28, 2023 -

Diamond Mazda responded

Emily, I appreciate your kind words about our service team. Thank you for choosing Diamond Mazda for your vehicle needs. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 21, 2023

The service writers and the mechanics are very competent in what they do and they are quick to perform the necessary services. More

by DAVEDIANASIPES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri Spencer
Report | Print
Dec 22, 2023 -

Diamond Mazda responded

Thank you for putting your trust in Diamond Mazda, Dave and Diana! We pride ourselves in our service department’s ability to provide world-class customer service. I wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 18, 2023

Kerry was super accommodating in getting an appointment for me. She embodies customer service. When the repair took longer, she assisted in loner Car. Thanks for what you do. God Bless!!! More

by Cardell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry
Report | Print
Dec 19, 2023 -

Diamond Mazda responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Cardell. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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