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Diamond Honda

City of Industry, CA

4.8
1,200 Reviews

17525 E. Gale Avenue

City of Industry, CA

91748

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1,200 Reviews of Diamond Honda

February 13, 2023

Communication from Service Advisor Joanne Martinez was very good. Saturday mornings are busy even with an appointment however. More

by EDCHOW05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Martinez
Feb 14, 2023 -

Diamond Honda responded

We're glad to hear communication was good! You're right that Saturdays can get busy. Thank you for your patience with us!

February 13, 2023

This dealership was very friendly and extremely hospitable. I felt very comfortable doing business with them More

by TCHAO869
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Wong
Feb 14, 2023 -

Diamond Honda responded

We appreciate the compliments! Please let us know if you need anything else.

February 13, 2023

Purchased a certified used vehicle. ..remote start and battery are bad on the car. Had to return to dealership from riverside the next day and instead of the dealership owning up to this More

by STEVE ESTRADA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jerry Ng
Feb 14, 2023 -

Diamond Honda responded

Hi Steve, We sincerely apologize. The car passed all of our battery tests before the sale, but occasionally things like this happen that are beyond our control. When they do, we do our best to make it right. We tried to move as fast as we could to get the issue resolved once you arrived, but we understand that it was still a huge inconvenience to you. Again, we're sorry, and we wish you the best. Please reach out if you need anything else. Kind Regards, Diamond Honda

Feb 14, 2023 -

STEVE ESTRADA responded

I understand things happen. But when the sales rep leaves the car running while doing paperwork shows that Diamond Honda was aware of the situation by "charging" the battery while the car is running.

February 12, 2023

Excellent service with professionalism. Claudia helped me twice and she solved my issue quickly and functionally. More

by COLDSTONE693
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudia
Feb 14, 2023 -

Diamond Honda responded

Glad to hear it! We'll pass on the compliments to Claudia. Thank you for the great review!

February 12, 2023

Don’t play games and the sales people are honest and helpful. Very happy with their service More

by CONTIVEROS72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jae Lee
Feb 14, 2023 -

Diamond Honda responded

Thank you! That is certainly what we strive for. Please let us know if there is anything else we can do.

February 12, 2023

Tony Lam was very helpful and courteous. He explains everything very clearly. We appreciate his help. More

by BERTCHANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lam
Feb 14, 2023 -

Diamond Honda responded

We're happy to hear that, Bert! Thank you for taking the time to leave us this review.

February 11, 2023

I had an excellent experience with this Honda service. They were helpful on the first place with my needs and the service also excellent. Very satisfied More

by Ana Giunta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ming Phen
Feb 14, 2023 -

Diamond Honda responded

Thank you, Ana! We appreciate that you took the time to leave us this excellent review.

February 11, 2023

Zacchary and Ming Peng are nice staff, good services they provide service information quick with text message and job done in same day. More

by paullee1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zacchary and Ming Peng
Feb 14, 2023 -

Diamond Honda responded

We're glad our staff took good care of you! Please let us know if there is anything we can do to make your experience a 5-star one next time.

February 11, 2023

Great place to take your car staff is amazing nice friendly helpful not a long wait More

by JJIMENEZ_66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Martinez
Feb 14, 2023 -

Diamond Honda responded

Thank you! We appreciate your kind words, and we hope you'll visit us again soon.

February 11, 2023

Employees are respectful, the dealership was quick, everything is explained very well to the customer More

by salmendoza626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
Feb 14, 2023 -

Diamond Honda responded

We're happy to hear you had a positive experience at our store. Thank you for coming in!

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