Diamond Honda

Every time I brought my car @ diamond Honda puente hills for service I'm always satisfied with their services. Thanks Bert Ruelas you are the Man! for service I'm always satisfied with their services. Thanks Bert Ruelas you are the Man! More

A few years ago, I bought a 2008 Honda Cr-v from this A few years ago, I bought a 2008 Honda Cr-v from this dealer, WOW great car! The salesman at that time was very helpful and friendly. Over the last A few years ago, I bought a 2008 Honda Cr-v from this dealer, WOW great car! The salesman at that time was very helpful and friendly. Over the last few years, I have taken my car there for service...they have a great team of people working for them. They really make you feel welcome and they try to save you money whenever possible. I like that they send me coupons in the mail which have helped lower my cost when I needed service done on my car. Note, I usually put the coupons in my glove compartment so when I need anything done the coupons are waiting to be used. The whole staff there have always been very friendly, honest and extremely helpful...alot of great people working there. And I love the atmosphere here when I had to wait for my car. I recently, spoke with the New General Manager Theodora Stratos when I was there on my last visit there...she and her staff try to make sure your expericence is Outstanding, they aim to please. Great job to ALL,Keep it Up and Thank You!! More

The dealership gets 1 star. but my Sales Woman Bridgette gets 5 stars. Bridgette was a pleasure to deal with, we hit it off right away, we BOTH understood that I didn't NEED TO BE FEED BULL$#!T to make a pu gets 5 stars. Bridgette was a pleasure to deal with, we hit it off right away, we BOTH understood that I didn't NEED TO BE FEED BULL$#!T to make a purchase from her. So about the Stealership, I bought an 08 Odyssey that was "Honda Certified". I should have known something was up with the place when we popped the hood and it was disgusting, it looked like the prior owner had driven through a desert dust time the whole time. Then when we tried to start it it had a dead battery, which I was told would be replaced when I purchased the vehicle. The interior needed a good scrubbing again as well. Well a week after I purchased the van the battery went dead twice on me, it had never been replaced. When I took it back to them the service writer hooked the battery up to a tester and said oh ya this battery is shot. The Assistant Service Manger said well batteries are not covered under the Certified warranty, and I quickly pointed out had the vehicle actually gone under your world class certified inspection the battery would have been replaced. So he proceeds to tell me he is going to charge it the Sales Dept cause hes not going to foot the bill, I told him I don't care who its charged to I just need the van to be fixed. 2 weeks after the dead battery the left front axle starts making a clicking noise when backing up and while turning, I go back by the Stealership and the same Asst Service Manager tells me I will have to leave it all day so they can "Check it Out" since its a lengthy inspection and job. I didn't leave the van with them I instead took it to Norm Reeves Honda in West Covina which is much closer to home. As soon as I pulled in and told the service adviser what was wrong he knew instantly what I was talking about and said no problem they would fix it. They were aware of this problem as there was a service bulletin on it and they keep the axle in stock. With in 3 hours my van had a new axle, had been washed and was ready for pick up. More

We just purchased a 2011 Honda Odyssey from Jerry Ng at Diamond Honda in Puente Hills. It was well worth the drive! We had been looking for the Odyssey for sometime and had negative experiences with seve Diamond Honda in Puente Hills. It was well worth the drive! We had been looking for the Odyssey for sometime and had negative experiences with several dealerships until we met Jerry. The purchase process was smooth and pressure free. If you are looking for a Honda check out Diamond Honda and ask for Jerry. We had a great experience! More

I had recently purchased a new car from Diamond Honda in Puente Hills, which moved from Diamond Bar sometime in 2008. When inspecting the vehicle I had noticed that there was an issue where parts of the rub Puente Hills, which moved from Diamond Bar sometime in 2008. When inspecting the vehicle I had noticed that there was an issue where parts of the rubber seal was pulling away for two different door frames. The issue was readily apparent, especially when comparing the two defective sections with their their non-defective counterparts on the other side of the car. I made sure that the problem was documented and that an appointment was made in order to resolve it. However, when I took the vehicle in to the service center for the problem to be corrected, the assistant service manager Rick Smith refused to acknowledge that there was an issue with the seal. He claimed that since each seal was not held in place with glue, it was normal for the seals to exhibit such behavior. He then proceeded to pull out parts of the rubber seal in question and jam them back in, attempting to show that the issue can be easily fixed. Except for the fact that in each case, the rubber seal immediately began to pull away again -- back to where it started out. I pointed this out, but he refused to take any steps to actually address the problem. It is obviously a defect with workmanship or materials; otherwise all four doors would not have exhibited the problem seen, instead of just two of them. There is no other explanation for such a problem: If the part was free from defects in materials then it was not installed correctly, thus a problem with workmanship. And likewise, if the workmanship was performed correctly, then a defect in materials (such as a deformed part) would be the only explanation of why the seal was exhibiting such a problem. I am extremely dissatisfied with the level of customer service offered by the Diamond Honda's service center. The customer service from the internet sales manager during the purchase and negotiation of price of the vehicle was okay, but that relatively positive experience is completely overshadowed by Diamond Honda's service center and its assistant service manager's refusal to honor an agreement to fix a defective product which they had sold to me. Knowing what I do now about how terrible the customer service was at their service center, I would not have made the purchase unless I was absolutely sure that the vehicle was free of defects. If the rating scale started from zero instead of one then I would have given their service center a zero rating, since that most accurately reflects the fact that no service was provided whatsoever to properly address the issue. More

everybody that works there is an act when i picked up my new used car the cd player did not work when i took it in for warranty service they couldnt even find my car this is my first dealing with any dealer new used car the cd player did not work when i took it in for warranty service they couldnt even find my car this is my first dealing with any dealer so if anyone is in my position i would not deal with diamond bar honda they already dont want to accept the terms even though we already agreed upon them and they want more down payment this is joke to them they think they could just screw someone around and iam going to make it clear that this dealership should be the next one to go out of buisness and show me taking my buisness elsewhere dont ever go here for anything i work for a nearby AAA towing company and that place is the most i see cars getting towed for repairs i trusted them dont do the same mistake i heard goudy honda and norm reeves would be alot better instead this fake dealership forget them they dont satisfy there customers only cause more stress on someone dont go here for your own protection i know what iam talking about More

Service Representative very friendly. However the quality of work done on the vehicle was very poor. Serv. Rep. sugg. that belts be replaced as per mechanic. Belts were changed only 19K miles ago. Questioned of work done on the vehicle was very poor. Serv. Rep. sugg. that belts be replaced as per mechanic. Belts were changed only 19K miles ago. Questioned rep. Answer was "we just say that to cover ourselves just in case". Upon pick up I inspected the engine compartment and found oil spills over top of engine and wasn't cleaned at all upon completion by mechanic. Asked Serv. Rep. to have cleaned. They spray washed it with water. Oil/Water don't mix. So it just smeared the oil instead. While cleaning it myself at the dealership, found that the mechanic broke the Honda emblem and tried to glue it thinking that the hood wouldn't be inspected. Reviewed service receipt and found that mechanic assumes that wear/tear parts are "after-market". Vehicle has always been serviced by a Honda Dealership and only original factory parts have been installed. Including brake pads-contrary to what the mechanic suggests. More

I bought a new 2007 Honda Fit. The price was agreed upon, and the car was ordered. But when we came back to sign the purchase paperwork, they tacked on a $995 "Market Fee" since our car is "too popular." Thi and the car was ordered. But when we came back to sign the purchase paperwork, they tacked on a $995 "Market Fee" since our car is "too popular." This was not disclosed when we ordered the car, and they said it was not negotiable. When we picked up the car, they didn't fill up the gas tank, install the antenna, and other "courtesy" tasks that you would expect from a dealership. Everytime we call on the phone, they are friendly, but never follow up. We were totally screwed on our trade, and when we changed our mind and called back the next morning...it had already been sent to a wholesaler. I let them know that I'd left a pair of prescription sunglasses in the car....they said they would call the wholesaler have them look for the glasses. But they didn't call...and the glasses were not recovered. But here's the clencher: When we agreed on the price and ordered the car, we wrote out a check to put on hold so they could order the car. When the car was delivered, we decided to do the trade instead. We were told that they would destroy our check...but they cashed it anyways and caused 17 overdraft charges on our account! The will not answer calls, I get the run-around talking to manager after manager, and they just say I'm out of luck. Buyer beware with Diamond Bar Honda!!! Worst dealership EVER!!! More