Diamond Honda

In for service I brought my 2000 Honda Accord in for an oil change, to have a squeak checked out and a general safety check. My advisor, Elson Enriquez took my infor I brought my 2000 Honda Accord in for an oil change, to have a squeak checked out and a general safety check. My advisor, Elson Enriquez took my information, understood my concerns and relayed them to the service dept. I was asked if I was going to wait at the Dealer Ship or did I need a ride home. I had made arrangements to be picked up, gave Elson my phone umber and left. I received a call a few hours later that the car was ready. The oil was change, a squeaky serpentine belt was replaced, and a multipoint inspection had been done. I was also advised there is another issue that will need to be taken care of down the road. More

Meh So I brought my car in for an oil change on my 2014 Honda Accord LX, and their prices for oil change has risen from their already high price of $52 to So I brought my car in for an oil change on my 2014 Honda Accord LX, and their prices for oil change has risen from their already high price of $52 to $59.95. So I use my phone to go online to find a coupon and I was able to find a coupon for $29.95 (from another dealer, which they accept). After I find the coupon, I show Alan the coupon that I found and he says I have to print it out....as if I would happen to have a printer with me at all times. So I ask him if I could email the coupon to him and he prints it out for me from his computer. He says "no, you have to print it out." I had to give him a pretty hard time for him to tell me to email his coworker the coupon to have HIM print it out. xxx seriously? Aside from that incident, everything else was normal oil change service. Maybe Honda should train their employees on how to use their emails and maybe they should work on their overly priced oil. Thanks. p.s. Alan should be more consistent with his customer service. because when he saw an older chinese speaking customer, he was all friendly. But with him, he was pretty rude even though I was talking to him calm and nicely until he told me to print out my coupon. More

Oil change Great service and excellent customer service. People friendly staff. I live about 25 minutes away but there is no other place I bring my car for servi Great service and excellent customer service. People friendly staff. I live about 25 minutes away but there is no other place I bring my car for service because I've haven't had the treatment I receive from diamond Honda anywhere else. More

Oil change and service I had initially taken my 2012 Honda Civic to Diamond Honda after purchasing it 2 months ago. I experienced a strange battery drain, which I had to cal I had initially taken my 2012 Honda Civic to Diamond Honda after purchasing it 2 months ago. I experienced a strange battery drain, which I had to call roadside service to give me a jump during my working hours. I immediately drove from Inglewood to West Covina Diamond Honda, for which they checked my battery and found that it passed with no problems. They did not find what the reason for the initial battery drain was but promised to exchange my battery if it happened again. I also had my oil changed while I was there, for which they double checked my battery. My service person was excellent, as she was very helpful and made me feel very comfortable during this negative experience. THANK YOU Diamond Honda. More

Professional Service I have been taking my 2012 Honda Accord for service since leasing it from Marin Honda. I have always received good service. Your service writers are I have been taking my 2012 Honda Accord for service since leasing it from Marin Honda. I have always received good service. Your service writers are professional and the service is performed on time as promised. On this visit Elson initiated the service request. He also explained the different maintenance codes since I asked what the 15% indicator actually meant. He was courteous, friendly and best of all - he listened. More

excellent I have been taking my 2012 Honda Accord for service since I bought it at your location. I have always received good service. Your service writers are I have been taking my 2012 Honda Accord for service since I bought it at your location. I have always received good service. Your service writers are professional and the service is performed on time as promised. Frank took in my car this time and advised me of the maintenance code for a trans service. Frank explained what the code levels mean. As a service manager for the past 20 years, It was refreshing to listen to someone that knows and cares about their profession. More

Excellent Serivce Excellent Customer Service, I was greeted and helped in a timely manner. Overall I had a great experiences over the past 2 times that I came back her Excellent Customer Service, I was greeted and helped in a timely manner. Overall I had a great experiences over the past 2 times that I came back here to get my oil change and I will definitely come back again for service. More

excellent Overall experience was good Frank was the person who helped me, I have nothing bad to say. I been going there since I've got my car and this is one of Overall experience was good Frank was the person who helped me, I have nothing bad to say. I been going there since I've got my car and this is one of the best experience I've had by far in the service center. More

Satisfied customer Once again I had a great experience at Diamomd Honda. I took my Pilot in to be serviced and as usual "Alan" in the service department greeted me promp Once again I had a great experience at Diamomd Honda. I took my Pilot in to be serviced and as usual "Alan" in the service department greeted me promptly. Allen is very personable, always makes sure that all service was completed and has my car washed before he hands me my keys back. Be sure to request ALAN when you take your vehicle in for service... More

Great service, as always. They found additional problems that needed work. The service manager got the work done and I was out by noon. I have always come to this dealership They found additional problems that needed work. The service manager got the work done and I was out by noon. I have always come to this dealership for service because I bought my car there. More