Denny Menholt Toyota

I am submitting this negative review based on my recent purchase experience. I have just purchased my fourth toyota 4runner. It is the first one that I have puchased in the state of South Dakota and at the purchase experience. I have just purchased my fourth toyota 4runner. It is the first one that I have puchased in the state of South Dakota and at the Black Hills Toyota Dealership. I was actually looking for a new vehicle but, ended up purchasing a slightly used vehicle in the make and model that I wanted. I am very disaapointed because even though I did my research, I still ended up paying more and receiving less, than if I would have worked with a dealership in Wyoming, Montana, or Colorado. After all was said and done, I would have been better off going somewhere else and buying a brand new vehicle. The Black Hills Toyota Dealership has a nice new facility and they have to pay for it in some way, which I guess is at the customers' expense. The salesmen are like vultures standing in the front of the building. The first salesman that I spoke to was Waylon and I told him exactly what I was looking for in a new purchase. He did some ground work and called me back with one that they could bring in at a price higher than any other dealer in three other states had quoted to me. After I declined I never did hear back from him - even when they brought in this used vehicle that had most everything that I wanted on it. When I came to the dealership on a later date and had work done to my vehicle, I observed the vehicle on the lot that was similar to my previous request. I called the dealership and asked about their hours, indicating that I wanted to drive the vehicle. I told them that I had been dealing with Waylon but, Joel said that didn't matter, he could take me in that vehicle(when it appears commission does matter). When I got to the dealership I went directly to the vehicle and Tim Coomes helped me. I drove the vehicle and indicated that I was very interested. We talked numbers and I should have stayed firm and waited. I worked with Tim as he went back and forth between the financial people. I had just paid for service and had been a good customer in their service department so they knew my vehicle history and they still began with a low-ball trade-in offer. I settled on a trade and wasn't too disappointed in the price but I should have researched it better because when all was said and done - I paid too much for a used vehicle - I would have been better off just buying brand new off the lot and probably should have gotten a bit more for my used one. It was the end of the day and there was a great deal of pressure and the finance person (Mark Kinnick) was not that nice and probably annoyed at the late time. He was a jerk regarding all the add-ons for insurance and services that they try to sell you. I asked specifically not to have the finish service in the financing and he didn't get that right. When I left and had time to reflect on my experience, I had a bad feeling for it. I feel that there was pressure to pay more and buy more - that I didn't really get the best deal for my money or the best customer service. Upon returning I expressed some concern to Tim. He was sympathetic and listened but obviously the salesmen have no pull and they can blame it on the pushy finance guys. I asked them if they would be able to work with me on a deal for an accessory that I originally wanted, but the dealership was unwilling. There is definitely not a team atmoshphere at this dealership. After being a service customer for the past eight years, I don't think that I will be doing any business with this dealership again. I would recommend that if you are looking for a Toyota, to do your research and look at the dealers on the other end of the state or in a different state. This place may look nice but, that is not really how they do business. As a professional, I expect that when I do business with a business like Black Hills Toyota there is more professionalism than what I observed. When I queried about the vehicle history on my purchase, another salesman or manager in the showroom shared a story that this vehicle was traded in at a subaru dealer in Sioux Falls and they contacted the Black Hills Toyota because the Subaru and Toyota dealerships in Sioux Falls don't get along. I understand competition but, there is a line between competiton and professionalism. When I read some of the other before reviews on this site they seemed familiar. I wish that I had read them before I did business at Black Hills Toyota because I may have asked more questions. I am currently removing anything on my vehicle that advertises for this business and I am taking my business elsewhere, where I can feel like I received a good deal and where I can expect better treatment after making a significant purchase. 10/22/12 I was just informed that the dealer posted. It makes it sound as though we resolved something and I don't believe that it was quite like that....we exchanged phone calls. I have removed everything on my vehicle that advertises for this business and I have taken my business elsewhere. I have a different view of this business after dealing with them. There was no solution reached that really changes anything and it is unsettling that this new post is attached. If there was some resolve - I would have updated my post or removed it. More

My wife and I purchased a 2007 Ford Escape in May 2012. Overall, we were pleased with the customer service until after our purchase. In addition to purchasing our vehicle, we also purchased the triple pro Overall, we were pleased with the customer service until after our purchase. In addition to purchasing our vehicle, we also purchased the triple protection plan. Our salesperson agreed to take care of the following issues before the protection plan was implemented: 1.) rear windshield fluid was leaking inside vehicle and to be fixed, 2.) cigarette/musty smell to be removed, 3.) gap in weather stripping in back hatch to be sealed, 4.) scratches in paint were to be buffed out. The first item was resolved. The second item was attempted, and hasn't been too much of an issue with the use of air freshener. The third item was not resolved and some leaking occurs when it rains. The fourth item was attempted a couple times, but was never resolved. We were hoping to have the scratches buffed, or at least attempted, before the clear protection coat was applied to the vehicle. However, my wife went to pick up the vehicle after the protection plan was completed, and noticed the scratches had not been buffed out. She mentioned this to our salesperson who said he would contact the person who does the buffing the following day. My wife was heading out of town that day for the weekend, so our salesperson asked her to call when she got back into town. She called him when she got back to town, but he was unavailable that day so he asked her to stop in the following day. When she stopped by, our salesperson made a phone call at that time to the person who does the buffing. However, this person was unavailable that day, so our salesperson told her he would call her the following week. He never called her back, and thus, the issue has never been resolved. My wife was tired of stopping in and calling our salesperson every couple of days to try to get these issues resolved and felt like she was being blown off. We would have contacted you about this earlier, but we have been very busy and time got away from us. More