Denny Menholt Toyota

I initially contacted Matt by phone as I wanted to trade in my 2010 FJ. After several phone exchanges I was able to get to the dealership, meet with Matt, and discuss my trade-in. I wasnt quite sure what in my 2010 FJ. After several phone exchanges I was able to get to the dealership, meet with Matt, and discuss my trade-in. I wasnt quite sure what I wanted in my next FJ. Matt listened to my FJ desires and quite skillfully and sweetly steered me In the direction I needed to go towards-I just didn't know it at the time! Last week I picked up my new FJ and couldn't be happier. All interaction with Matt and the Dealership was simple and painless. I highly recommend Matt and Toyota of the Black Hills! More

Traditionally I Find buying cars an unhappy experience as often I feel pressured into buying a car than being allowed to take my time and choose the car I want. At Toyota of the Black Hills however we wer often I feel pressured into buying a car than being allowed to take my time and choose the car I want. At Toyota of the Black Hills however we were fortunate to come across one of the sales team called Janusz Walczak. Janusz was welcoming, informative, accurate and always paced the information just right so we felt he was helping us to buy our vehicle rather than making us feel we were having one pushed upon us. We never felt pressured or uncomfortable, how many car sales people can you say that about? Janusz, should you got to Toyota of the Black Hills, would be an ideal person to help you with your purchase and we would have absolutely no hesitation in recommending him. More

Good experience and very helpful. I work away from home and the people there made me feel right at home. They were very helpful with out of state paper work and trades. and the people there made me feel right at home. They were very helpful with out of state paper work and trades. Thanks Eddy More

Great experience first time I've ever bought a new car. Talk us through any questions we had. Very knowledgeable and had a heart for what he is doing. Talk us through any questions we had. Very knowledgeable and had a heart for what he is doing. More

I was very impressed with the quality of 'customer I was very impressed with the quality of 'customer satisfaction' expressed by your representative, Doug Andrews. He was courteous, knowledgable an I was very impressed with the quality of 'customer satisfaction' expressed by your representative, Doug Andrews. He was courteous, knowledgable and responsive to all my questions and comments. He guided me through the procedures and provided all information to any questions I had. I appreciated his consideration of this 'old lady' and his efforts to provide me with the best solution to my transportation needs. Thank you, Doug, and Toyota of the Black Hills, for a job well done. I LOVE my new RAV4! Martha Riggs More

After years of dealing with a older blazer I finally decided to check into getting a different car because I was tired of nickel and diming all the "fix-its". I was referred to Toyota by a family frien decided to check into getting a different car because I was tired of nickel and diming all the "fix-its". I was referred to Toyota by a family friend and went in assuming I would barely qualify for a used car without a co-signer because I do not have the best of credit. To my surprise they worked with me beyond my expectations and I drove off the lot with a brand new car. From the minute I met my salesman, Waylon, I knew I was in good hands because I myself have a dog that I like taking for long walks and quiet nights by the fire. I figured with us having so much in common that he would definitely make sure I was taken care of and I was right! Thank you Waylon for your accomodating personality, genuine hospitality, and attention to detail in making my experience with Toyota of the Black Hills wonderful! More

This review is for Bobby Willert. We worked exclusively with him and his service after the sale is the main reason for the rating. We found a great car here,a used 2011 Ford Explorer Limited. I thoug with him and his service after the sale is the main reason for the rating. We found a great car here,a used 2011 Ford Explorer Limited. I thought they gave us a fair deal for the car and was quite pleased with there service before the sale, we weren't hounded on the lot like a lot of places. But that is were it ends. After writing the check and completing paper work they proceed to hand us one key. Bobby told us specifically that we would be receiving the second one in the mail shortly since we lived out of town. Also there was no wallet card in the glove box so we can not use the keyless entry feature of our car. He also told us he would get us that information for us. After 2 months without a key I called bobby directly and asked what the deal was. He said that the previous owners had not been back to the store to bring the spare key. What?!!!! Someone else has the key to MY car. Now he tells me it might be a year before they bring their car in for service. Or if their experience is like ours i would guess maybe never is more like it. This is total xx and I believe they should be responsible for getting me a spare key. Who sells a car with one key and doesn't disclose this fact till they have taken your money. It's been 6 months now without a word from Bobby and he will no longer return my calls. To ice the cake on this matter he said our purchase comes with lifetime of free car washes at their facility, which being from out of town isn't all that exciting, but still we have been there twice since we bought our vehicle and Bobby won't answer calls anymore to give us the code to the wash. If it wasn't for these 2 tiny details I would have said our experience was great, fives across the board, but the service after the sale has been pathetic at best. I would be thrilled if someone, preferable a manager would actually would take a call. More

Johnny was absolutely wonderful. Best customer service we have had at any dealership. We received a fair price for our trade-in. No games just good business. we have had at any dealership. We received a fair price for our trade-in. No games just good business. More

My experience with Matt was the best I've ever had when purchasing a vehicle. He worked with my husband over the phone so I could just easily drive over to Rapid City & test drive my van. He worked great w purchasing a vehicle. He worked with my husband over the phone so I could just easily drive over to Rapid City & test drive my van. He worked great with me & was kind to my children! I would 110% work with Matt again. He actually made buying a new car fun! More