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Denny Menholt Toyota

Rapid City, SD

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209 Reviews

1920 East Mall Dr

Rapid City, SD

57701

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209 Reviews of Denny Menholt Toyota

March 20, 2013

Our experience at Toyota of the Black Hills has been nothing but the most pleasant. Our salesman, Bobby Willert, showed great amounts of genuine care and concern in getting us a great deal in a great c More

by xccoorrttx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hillary Bordner
March 16, 2013

Working with Bobby made the experience of car buying easy and understandable. He has great communication skills both verbally and electronically, which made it easy to combine internet shopping with personal More

by kirby1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hillary Bordner
March 01, 2013

We walked into the Toyota dealership never buying anything but Chevy or ford products. Our friend, after much trying persuaded to give Toyota a try, so we finally decided it was time. Johnny was more More

by kvoorhees
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Swan
February 28, 2013

I was looking for a car and i found it at toyota of the black hills in south dakota and i live in california I put in that I was intresed in a car they had and the salesman Bobby contacted me and sent me p More

by kcfreak3182
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Mansfield, Hillary Bordner
February 28, 2013

Every time we took my vehicle for servicing, the service staff was extremely rude. I bought my vehicle in June 2011, and sold it February 2013. I absolutely loved my Toyota, but the bad service ruined it fo More

by heatherlynnh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
Feb 28, 2013 -

Denny Menholt Toyota responded

Heather- Thank you for taking the time to create an account and leave us feedback on your experience at the new Toyota of the Black Hills store in Rapid City. We go to great lengths to ensure a positive experience for all our customers. Our staff has not met our high expectations in serving you and this is of great concern to me. Can I ask you to please give me any additional information that you can about your visit with us so that I can address the employees involved. We have terminated the employment of some of our service staff because of similar reports this year. Please if you would help me to identify the employees you worked with. I will make sure that they are those people whom are no longer with our company. If it is more convenient, you are welcome to call me. I am currently at our sister store, Rapid Chevrolet. You can call me at 605-343-1282 and ask for the Internet Manager, Krista. I look forward to hearing from you Heather and hope that there is something that I can do to earn your business back.

February 26, 2013

On 02/13/13, I brought my 2011 RAV4 into Toyota of the Black Hills for routine servicing. I had been thinking about leasing a 2013 RAV, and while my car was being serviced, I was referred to Joel Weaver. More

by Merlaynia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Weaver
February 22, 2013

Janusz was knowledgeable, professional and did a great job communicating with me prior to and after the purchase of my vehicle. The dealership was fair in pricing both of the new vehicle and my trade in. More

by acjergy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales Team 2
February 18, 2013

Matt spent the entire afternoon with me, which was greatly appreciated. He explained everything in full and was patient with me as I made my decision about purchasing my new Rav4. He answered all my More

by kitkat81_99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Anthony
February 16, 2013

My experience with Toyota of the Black Hills and Nick Carter, Service Manager was "5 stars". I am living in Rapid City for a month as a visiting Medical Student, hundreds of miles from my home base, whe More

by bjmerriman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Carter
February 12, 2013

I have worked with Nick for years for my car buying needs. I have purchased 4 cars from him! He is always professional and helpful with any questions I have had. I have never felt like I was being pus More

by kmarshallwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Jacobs
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