Dean Team Subaru Volkswagen

great people..no pressure Our sales person Carl Schaeffer was friendly and professional and helped us get a great deal on a used car. Dustin, the finance guy, was easy going an Our sales person Carl Schaeffer was friendly and professional and helped us get a great deal on a used car. Dustin, the finance guy, was easy going and gave lots of good information but did not pressure us like I have experienced in the past at other dealers. We would definitely recommend these guys. More

Overall a good experience I was able to find the car I was looking for and buy it for a fair price. You can't get any better than that. I just hope the 3000 dollar 5 year 10000 I was able to find the car I was looking for and buy it for a fair price. You can't get any better than that. I just hope the 3000 dollar 5 year 100000 warranty pays off. More

A Surprisingly Pleasant experience at the Dean Team. We don't buy cars very often. Our past car buying experiences were so unpleasant that we used our mechanic to buy our cars. The process was quite si We don't buy cars very often. Our past car buying experiences were so unpleasant that we used our mechanic to buy our cars. The process was quite simple. We just gave our mechanic the make, model, year, color, desired options and price we wanted to pay and he would acquire the car we wanted. All we had to do was pick it up - no haggling with a salesman or squirming under the assault of a high pressure sales pitch. What could be easier? Well, buying a car from the Dean Team has just matched and, perhaps, surpassed that experience. The Dean Team had listed a 2012 Toyota Highlander on the internet and it looked like want we wanted. So we drove from Creve Coeur out to the Dean Team on Manchester to take a look at the car. The salesman, Wes Gallegos, a pleasant and engaging young man, showed us the car and took us for a test drive. We liked the car and quickly arrived at a deal. The car lacked key fobs and floor mats and had a long scratch on the passenger side above the rear wheel well. As part of the deal, Wes agreed to provide the key fobs and floor mats and have the scratch removed. A week later we picked up the car. The key fobs and the rubber floor mats were provided but the scratch remained. Wes explained that the scratch was deeper than he thought and arranged to have the Dean Teams's outside body shop repair it. Later, after we accepted delivery of the car and drove it home, we discovered that the left rear passenger door was dented at the bottom of the door but because of the location of the dent and the dark blue color of the car, we did not notice it. We called Wes the following week and asked if he would also include the door dent in the repair order. To our surprise, he did. Since we did not notice the dent at the dealership and did not included it as part of the written deal, Wes and the Dean Team was under no obligation to fix the dent. Yet they agreed to the repair, despite the fact that it was quite expensive. Based on this recent experience, I can truly say that the Dean Team went out of its way to make us happy and we are more than satisfied with our purchase. (We had the car inspected by an independent mechanic and it was in perfect operating condition.) We will make the Dean Team our first stop in our next car purchase. Gene and Paula Leung More

As easy as it gets! Jason, was outstanding in both his friendly service, and knowledge of the product. He was straightforward and easy to work with. We would absolutely Jason, was outstanding in both his friendly service, and knowledge of the product. He was straightforward and easy to work with. We would absolutely return to both Dean Team and Jason to help us with our vehicle needs. More

Love my Subaru James did a wonderful job on helping me with my purchase and explaining the Outback features. Made my experience with buying a New Subaru an excellen James did a wonderful job on helping me with my purchase and explaining the Outback features. Made my experience with buying a New Subaru an excellent one!! Thank you James and I would recommend you to everyone. More

Best Car Buying Experience Ever John make this the most stress-free car buying experience I have ever had. The entire team worked to give me the vehicle I wanted with the deal that I John make this the most stress-free car buying experience I have ever had. The entire team worked to give me the vehicle I wanted with the deal that I was happy with. I never felt pressured or manipulated. I already knew I wanted a Forester and planned to shop around but they met my target price for the car as well as for my trade-in and I was happy to make the deal on the first visit. I'm really excited to own my Forester and feel that my experience with the dealer will be a good one ongoing. I will definitely recommend them to all. More

Repeat Customer because I trust The Dean Team! Over the past 20 years my wife and I have purchased 8 automobiles from Phil Dean at the Dean Team for one reason. The service! I drove from Tucson A Over the past 20 years my wife and I have purchased 8 automobiles from Phil Dean at the Dean Team for one reason. The service! I drove from Tucson Arizona to deal with Phil because I trust him. From the Service Department and Eric to the Sales Department and John, Jason, Scott and Phil it truly is team approach with consistent service. Of course you must eventually pay for the vehicle and Rick Richards makes that as painless as possible i a very professional manner. More

No customer service. Besides the horrible parking lot that's so tiny you can't hardly pull into and they literally have to direct traffic in, their customer service is hor Besides the horrible parking lot that's so tiny you can't hardly pull into and they literally have to direct traffic in, their customer service is horrible. I went with my mom because she's looking for a new suv and we walked around the lot right in front of the front doors looking at cars for probably 15-20mins and multiple people that worked there passed us. Not one person said a word to us. We wanted to test drive a outback so we figured ok we'll go inside and find someone. We stood inside another 5mins maybe before a man finally asked if we'd been helped, he said he'd page someone. We waited another few minutes and no one came so we just left. I don't know if it's cause we were two women and we didn't have a man with us they figured we weren't serious about buying a car or what? Pretty crappy service though I'd say. You shouldn't have to wait over 20mins just for someone to even ask if you would like to see a certain car or if you needed anything especially considering their lot size it's not like we were way out there and they just hadn't noticed us.... More

Won my Subaru Business For Life This was the most pleasant car purchase experience of my life. The team was unified in one mission, to make the car buying process painless. At no p This was the most pleasant car purchase experience of my life. The team was unified in one mission, to make the car buying process painless. At no point did I feel like I was being pressured to by additional packages or higher trim levels, which has been common place for me at other dealers. I felt great about the car, process and value driving off the lot. I'll be back. More

Amazing experience Mark reached out to me after getting my number from a form I'd filled out on-line. Mark was very knowledgeable and polite. I already knew the vehicle Mark reached out to me after getting my number from a form I'd filled out on-line. Mark was very knowledgeable and polite. I already knew the vehicle I had in mind and he was able to get us in it quickly. He was very respectful of our time constraints during our visits and took every opportunity to tell us about the features of the car we were purchasing. I will definitely reach out to him for any future Subaru needs we have. More