Dean Team Subaru Volkswagen

Absolutely incredible service! I am so happy to have leased this vehicle from a dealership with employees so helpful and efficient. I would recommend this car dealership to anyone! It gets five stars al leased this vehicle from a dealership with employees so helpful and efficient. I would recommend this car dealership to anyone! It gets five stars all around! More

Dustin was fantastic!! This is my first time buying a VW and he made it an easy decision!! He dealt with many calls from me and not once did he seem unhappy to talk!! He gave us many options and worked with and he made it an easy decision!! He dealt with many calls from me and not once did he seem unhappy to talk!! He gave us many options and worked with us until we got where we wanted to be with the price!! I would not hesitate to send friends and family to Dustin and I will be going back for my next car purchase!! Thank you so much Dustin and the other team members at The Dean Team!! You are all amazing! More

I bought a car my sister recently won. Dean Team is closer to my home and I plan to use them for service. I also needed a salesman to go over the details of how to use the car equipment, etc. as if I h closer to my home and I plan to use them for service. I also needed a salesman to go over the details of how to use the car equipment, etc. as if I had just purchased it from Dean. I was amazed at how helpful and friendly everyone was and how well they treated me, even tho the car had not been purchased there. Before receiving the car, we went by Dean to see what it looked like. We had no intention of bothering a salesman, but Carl Schaeffer was so very helpful and applied no pressure on us. We went back a few weeks later after I purchased the car from my sister, and explained the situation to Rick Cody. He was busy but spent enough time with us to show me how to operate some of the equipment in the car. He was obviously not going to sell us a car, but treated us very professionally and was extremely helpful. He introduced me to Jeff Price in the service department, and they discussed the service offered there and answered initial questions re. future purchase of backup sensors. I returned on 2/4/13 to get additional information re. the sensors and to mention one of my tail lights was malfunctioning (warning icon had alerted me to that.) Rick Cody directed me to Eric Harrelson in the service deparment who patiently and thoroughly answered ALL of my questions. He even had the bulb replaced today; AND THEY WASHED MY CAR for me (THANK YOU!). Then Eric even paired my iphone to the car. (THANK YOU AGAIN)!!!! I did not expect to receive such outstanding service as I had not purchased the car there. I absolutely intend to use Dean for my servicing and look forward to future car washes! And I REALLY appreciate the helpful and pleasant attitudes from every one of the employees I interacted with, including "Mark"(?) the man who replaced my exterior bulb. More

Paul Biermann was an absolute 10/10, as well as Rick Richard who helped us set up the loan. I have been to many dealerships the past few months trying to decide what vehicle to purchase, and none were a Richard who helped us set up the loan. I have been to many dealerships the past few months trying to decide what vehicle to purchase, and none were as helpful, professional, non-pressure, and kind as I experienced at your dealership. I feel that I was treated very fairly and I will be recommending your dealership to everyone I know. I find it very rare that I have this good of an experience when purchasing anything. I am a field service technician for a small company in Dupo, IL and work closely with customer service and sales people on a daily basis, which is why I rate my experience with Dean Team so highly. I think even my own company could learn a thing or two from Dean Team employees. Perhaps when the loan on my Mazda is paid I will be back to look at a GTI or a WRX. More

Absolutely the best car dealer experience. TDI Passat - the best car we have ever owned. Why do we not have more TDIs here. Brian - thank you for excellent service! the best car we have ever owned. Why do we not have more TDIs here. Brian - thank you for excellent service! More

Tony was most receptive over all the other dealers in the area. Was quick to offer suggestions, prices and overall willingness to work with me. We were able to work out a fair transaction if a short period area. Was quick to offer suggestions, prices and overall willingness to work with me. We were able to work out a fair transaction if a short period and Tony proved to be experienced, friendly and his follow up was very much appreciated. More

I had the 30,000 mile maintenance service performed on my 2011 Subaru Outback this week. The appointment was set up online and confirmed via email and phone reminder. I like the convenience of online appoin 2011 Subaru Outback this week. The appointment was set up online and confirmed via email and phone reminder. I like the convenience of online appointment scheduling and use phone appointment scheduling as a backup. Eric Harrelson has served me the last two times I had work done. At all times he is professional, knowledgeable and courteous. He gives me candid advice about what is needed to maintain the vehicle and not just what he could sell me. I appreciate that. Over the years, I have been to other dealers and the service manager seemed to think his job was to convince me I needed all kinds of work done. I don't do business at those places anymore. Thanks Eric and Dean Team, Troy More

Our experience with the Dean Team was great from start to finish. We found the car to be just like the pictures presented on the Web page. It was great to work with Keith Strickland. The deal was made quickl finish. We found the car to be just like the pictures presented on the Web page. It was great to work with Keith Strickland. The deal was made quickly and we were out of there with freshly washed car. Thanks Dean Team We will be back. More

Great price, hassle free deal. Best dealership experience I have ever had. In and out within an hour and in an amazing quality car. Staff was kind and offered a lot of help. I have ever had. In and out within an hour and in an amazing quality car. Staff was kind and offered a lot of help. More

I had a terrible experience with Keith Strickland. I would not recommend him as a sales rep. Keith dragged me along for over a week and a half when I was in a rush to purchase a vehicle. No follow up, n would not recommend him as a sales rep. Keith dragged me along for over a week and a half when I was in a rush to purchase a vehicle. No follow up, no communication, no customer service. After waiting around for twelve days I decided to go to a local dealership and lease a brand new 2013 model during the sign and drive event. I took the liberty to email Keith to let him know that I ended up leasing because I was in a rush. I thanked him for his time. Keith responded "Thank you?.. You think I do this for fun". I thought his behavior was not only unprofessional, but completely rude and unacceptable. I contacted the sales manager whom advised me that he would talk to Keith and apologized for his behavior. Unreal how rude people can be. I'm glad I decided to lease through another dealership.. More