Dean Team Subaru Volkswagen

It was a plasure to meet and interact with the sales associate, Mr. Paul Bierman. We found him courteous, friendly, very professional, and reasonably knowlegable (considering that the vehicle purcahsed associate, Mr. Paul Bierman. We found him courteous, friendly, very professional, and reasonably knowlegable (considering that the vehicle purcahsed was neither Volkswagon nor Subaru), who provided us with very helpful advice. I was impressed mostly with his interity and truthfulness. I would recommend him and this dealership without any reservation. More

From the moment I clicked on send, to email about the availability of a vehicle I took a trip down five star customer service lane. Less than an hour I was in the car and test driving. It just so happe availability of a vehicle I took a trip down five star customer service lane. Less than an hour I was in the car and test driving. It just so happend I loved the vehicle too but that's not what I'm rating here. I'm rating the dealership and the representatives of. I will absolutely come back to this dealership and I will make sure my friends and family will at least put them on the radar the next time they need a new or used vehicle. This is the real deal and customer service is where they are second to none. More

Working with Karl, David Liss and getting e-mails from Paul Dean was one of the best car sales situations I've been involved in. I've had very bad experiences with other dealers, but would highly recommen Paul Dean was one of the best car sales situations I've been involved in. I've had very bad experiences with other dealers, but would highly recommend this dealership and their staff to others. Merry Christmas to the Dean Team and all of their staff and families... Thanks much... Jim, Joan and Jena McGowan... More

It's no exaggeration to say Karl saved a sale for the Dean Team. If I didn't really want that car, I would have left and never came back. But Karl saved the day, rescued a sale for his dealership and lef Dean Team. If I didn't really want that car, I would have left and never came back. But Karl saved the day, rescued a sale for his dealership and left a positive impression on this buyer. Karl worked quickly, followed up with me as he promised, was punctual and accurate in finding the answers I wanted, and, in general, seemed legitimately concerned with getting me into a car that fit my personal needs. Dean Team started the negoation with two strikes against it in my book based on the way I had been previously treated. Karl and the finance manager turned that impression around completely. Thumbs up! More

This is my first experience with the Dean Team and with buying a Volkswagon. Neil Smith made it very easy to find the car that fit our budget and our personal desires. It was great that they were able to buying a Volkswagon. Neil Smith made it very easy to find the car that fit our budget and our personal desires. It was great that they were able to offer us fantastic financing as well. I would recommend them to friends and family. I also look forward to the low maintenance and years of driving pleasure!! More

Rick Cody and Dave Liss were absolutely fantastic!! I made intital contact through the internet sales link and both Dave and Rick were very prompt to get back to me in a timely manner. Both Dave and Rick made intital contact through the internet sales link and both Dave and Rick were very prompt to get back to me in a timely manner. Both Dave and Rick were very helpful and didn't push me at all. John Ostlund helped me as well when Rick and Dave were unavailable. I think the Dean Team does a wonderful job dealing with customers over the internet. In the end, Rick handled my sale and went out of his way to complete the deal in a very seamless and transparent manner. There was no pressure like you see at many other dealerships. Overall, the best car buying experience I have had in a very long time. At delivery Rick took the time to explain all the features and did not appear rushed to get me out the door. Rick is very friendly and was extremely professional. I highly recommend doing business with Rick and the Dean Team!! More

after discovering that i wanted a faily rare and hard-to-find car, i called dean team to see about a test drive. when they told me they didn't have the exact car i wanted (sportswagen TDI), they of hard-to-find car, i called dean team to see about a test drive. when they told me they didn't have the exact car i wanted (sportswagen TDI), they offered to let me drive the jetta TDI and the non-diesel sportswagen so i would have a good idea. they then managed to get their hands on thhe TDI and when i showed up for my appointment, the car was tagged with my name and waiting for me. the salesperson (carl schaeffer) went with me on my test drive, explaining the various bells and whistles, and even went with me to the toyota dealership to compare the TDI to the prius (my other top choice). when i didn't buy the car that day, carl kept in touch with me, worked with me on numbers that worked for me, and then secured the exact car i wanted in another state and made the trade. when i returned to buy the car, he worked to get the trade in value i needed and the price of the car to my happy place, and then sent me home in a loaner until my car arrives. it was quick, easy, and painless. i highly recommend dean team subaru volkswagen! More

I have bought alot of cars over the years and I normally buy Honda products. This is my first Subaru and I have never experienced this smooth of a trade in and new car sale before. There was no bull or in buy Honda products. This is my first Subaru and I have never experienced this smooth of a trade in and new car sale before. There was no bull or insulting low offers on my trade they were within 2k of what I wanted first offer. I showed up 20 minutes after closing time on a Friday night, due to traffic (traveling from hour and half away)and the two sales guys said that they still wanted to help me. Most dealers just say they are closed and come back on Monday! I could not believe how friendly they were. I know they would have prefered to have left on time but instead they took thier time and showed me the vehicle, helped me determine what packages to get, gave me a test drive, and worked with me on the price patiently. I was done in less than two hours start to finish. What more could you ask for! I know where I will be shopping for my next vehicle when my Honda Pilot wears out. Going to pick my new Outback up tomorrow night. O and they even gave me a nice dealer car while they prepped my new one. I have never had that offered to me before. Anyway cannot say enough about the guys at Dean Team Ballwin Subaru/Volkswagen ! Thanks again you guys Matt Siebert More

I was very impressed with how friendly and helpful the Dean Team members were in locating the perfect car for me and handling all the details of trading in my severely damaged car. They made a complicate Dean Team members were in locating the perfect car for me and handling all the details of trading in my severely damaged car. They made a complicated situation seem easy. I believe I was given a fair price and that they went the extra mile in getting an extra key made, finding the keyless code, detailing the car, filling the gas tank, and even setting up the blue tooth phone connection for me. More

I would recommend anyone to go to this dealership, they found exactly what I wanted, their prices were fair and they were so professional and it was a great experience. found exactly what I wanted, their prices were fair and they were so professional and it was a great experience. More