Dean Team Subaru Volkswagen

Fast, friendly and very efficient car buying experience! Richard Gotsch of Dean Team, Ballwin made my deal happen on a new VW GTI that 4 other local VW dealers I had contacted didn't seem to even want to try Richard Gotsch of Dean Team, Ballwin made my deal happen on a new VW GTI that 4 other local VW dealers I had contacted didn't seem to even want to try to put together. I was able to purchase the new VW GTI (with the options and color I wanted) that another local dealer had physically sitting on their lot as Richard found the car online and dealer traded it for me on the spot with one of his. The irony being I had actually visited that other dealer and asked them to call me when a new GTI came in (in any color or options) for me to test drive and consequently buy and never got contacted. Many thanks to my sales rep, Richard Gotsch and his sales manager, Scott Roberts. More

Wonderful Experience I had a wonderful and easy purchasing experience with Wes Gallegos of The Dean Team. Wes was very patient, personable, and answered all of my question I had a wonderful and easy purchasing experience with Wes Gallegos of The Dean Team. Wes was very patient, personable, and answered all of my questions during the purchasing process. This was my first time purchasing a car in 10 years, and I was very undecisive with the process. The staff along with Wes, helped relieved my anxiety and made this a smooth transition. More

Great, low stress experience. We worked with Tony Wright and had a great experience. He was knowledgeable, low pressure, and friendly. He kept us informed throughout the entire p We worked with Tony Wright and had a great experience. He was knowledgeable, low pressure, and friendly. He kept us informed throughout the entire process and gave us a great price on our car. More

Treated Us Like Family! Let me just open by saying we have never bought a Subaru before so we didn't have any kind of expectations. We just saw that the Subaru Forester won t Let me just open by saying we have never bought a Subaru before so we didn't have any kind of expectations. We just saw that the Subaru Forester won the Motor Trend SUV of the Year award so we were curious and wanted to test drive it. Wow, were we pleasantly surprised. What a great vehicle. We went ahead and purchased the XT model which is turbo charged. I can tell you that this car makes you smile and feels great on the road. The people at Dean Team Subaru were great, especially our salesmen, James Becker. He has a passion for Subaru vehicles and is very knowledgable. He went WAY above the call of duty because they didn't have the exact vehicle we ordered so they had to go get one in Springfield, MO. Much to my surprise, it showed up the next day which was amazing. I would recommend Dean Team Subaru for anyone in the market for a Subaru. Like I said, they will treat you like family. Thanks James! More

Great Buying experience I bought my 5th Subaru yesterday and am very pleased with the experience. The dealership is very professional; and has great people working for it. Ma I bought my 5th Subaru yesterday and am very pleased with the experience. The dealership is very professional; and has great people working for it. Mark McNulty worked hard with us for a good purchase, his knowledge of the Subaru line is outstanding. Eric Harrelson is the best customer service rep. I have experienced. Dale and Colette Nagel More

New Jetta Purchased - TWICE!!! Getting ready to send our daughter off to school (6+ hours away) and needed to replace her 10 yr old car with something reliable and more importantly, Getting ready to send our daughter off to school (6+ hours away) and needed to replace her 10 yr old car with something reliable and more importantly, SAFE. We looked at a few other car brands and ultimately were very impressed with the 2014 VW Jetta. Our initial purchased on Saturday afternoon was a very pleasant experience!! No pressure here, Brandon was able to answer every question we had and had a real desire to make our purchase as easy and satisfying as possible. Scott helped to make sure we understood the available loan options and ultimately made the deal by coming down to the price we were wanting. Dustin finalize the deal making the loan paperwork quick and simple (my daughter's first experience at making a large purchase). We drove away Saturday evening extremely happy with our purchase, until we got on the highway home. We failed to realize that the car we had just purchase, a Jetta S model, did not have cruise control. We had been looking at the SE model and when my daughter decided she preferred the cloth seats, I failed to notice the cruise control not being on the S model. I contacted Scott on Monday to see if there was an option to bring the car back and get it installed only to find out no dealer installed options were available. What really surprise me was when Scott said if we weren't happy with the S model, to bring it back and get the SE model!! I would have thought we were stuck with a car that would be driven long distances without cruise control. We returned the S and got the SE. Scott made sure we got the same great deal by only asking for the additional dealer cost above what we had paid for the original car. I can't write in words the appreciation I have for Scott and the Dean Team for making sure we were happy with a tremendous car that I am sure will keep my little girl safe and worry free driving to school for the next 5 years!! Thanks again Scott!! More

Out of State Jetta Buyer - Would Do It Again! This is unlike any dealership I have ever experienced - and I mean that in the BEST way possible. This team has created an atmosphere and experience t This is unlike any dealership I have ever experienced - and I mean that in the BEST way possible. This team has created an atmosphere and experience that defies the stereotypes. I was recently in an accident and my beloved 2007 Wolfsburg Jetta was totaled. I knew I wanted another Jetta and had some specific wants in my next purchase. I went to my local dealership, told them what I was looking for. They were very UNhelpful and tried to push me into vehicles I did not want or could not afford. I went home, googled VW dealerships within 500 miles of me and found the Dean Team Ballwin. They had the exact Jetta I was looking for and in the price range I wanted. I called them the next morning and received a very warm and welcoming response from Carl, who immediately made me feel at ease with his honesty and genuine customer service. He took my information over the phone, discussed the particular car with me, sent me the credit application via email and took my offer to his sales manager. Within 1 hour, I had the entire deal taken care of. I arrived at the dealership 2 days later to sign the paperwork and pick up my car. They were just as awesome in-person and were extremely helpful in teaching me how to use the new Bluetooth technology! I was at the dealership for a total of 1 hour. I live out of state and 4 hours away, but I can definitely say the next time I'm looking for a car, I'll start here first. Carl and everyone involved has been truly exceptional. I can't say enough nice things about them and have told everyone I know that it was more than worth the road trip. I love my new Jetta and truly enjoyed my experience with the Dean Team Ballwin. THANK YOU! More

Great Dealership!!! This is not the average dealership! This is the only dealership (I have to say) that I would return to purchase another vehicle. They were very helpfu This is not the average dealership! This is the only dealership (I have to say) that I would return to purchase another vehicle. They were very helpful and they worked as a team. They didn't have the typical salesman attitude where they were just trying to sell you a car. They wanted to make sure the vehicle met our needs and that we were happy with our purchase. Jason (our salesman) made sure all of our expectations were exceeded. He was knowledgeable about the vehicle we purchased and very helpful even after the purchase. I would recommend this dealership in a heartbeat! More

Purchased new Volkswagen cc They were helpful and patient and tried to find the color I initially wanted. I ended up purchasing a car from stock which I like very much. They were helpful and patient and tried to find the color I initially wanted. I ended up purchasing a car from stock which I like very much. More

Excellent buying experience There was no strong pressure to buy, the negotiations were very cordial and I'm thrilled with my purchase. Wes G was very easy to deal with and answ There was no strong pressure to buy, the negotiations were very cordial and I'm thrilled with my purchase. Wes G was very easy to deal with and answered all my questions. When he was busy he got Rich or Scott Roberts to assist me. Wes has been very responsive to my questions post purchase. I'd definitely come back here for future purchases. More