Dean Team Subaru Volkswagen

When I had trouble w/ my engine light coming on, I came to the Dean Team and Eric Harrelson was most pleasant with his customer service. He fixed me up w/ a loaner car and a 20% coupon that saved me money to the Dean Team and Eric Harrelson was most pleasant with his customer service. He fixed me up w/ a loaner car and a 20% coupon that saved me money on the cost of my repairs. Pleasant, courteous and professional. I will definitely return when I have future car issues (which I hope won't be soon!) More

Paul Bierman was friendly and attentive without pressuring us to buy a vehicle. He answered all questions and made the purchasing experience very pleasurable. We will recommend Paul and the Dean pressuring us to buy a vehicle. He answered all questions and made the purchasing experience very pleasurable. We will recommend Paul and the Dean Team to anyone interested in purchasing a vehicle. Rick Richard was friendly and effective in arranging the financing. We were pleased with our total experience with the Dean Team. More

Jim Happe made this my most enjoyable car buying experience ever. He was very respectful and not pushy. They found us the car we wanted, even though it was not on their lot. Thanks Again! experience ever. He was very respectful and not pushy. They found us the car we wanted, even though it was not on their lot. Thanks Again! More

Internet search revealed the dealership had the closest to best price on my new 2013 Subaru Outback. The car is LOADED with options that other dealers weren't offering and for less money. Ever have the to best price on my new 2013 Subaru Outback. The car is LOADED with options that other dealers weren't offering and for less money. Ever have the feeling of your shoulders hunching to ward off the salesperson that was going to assault you with a barrage of figures and contradictory statements? This wasn't like that at all. Pete was polite, friendly, and answered all of my questions without hesitating. He asked if he could follow up with me and called at times we agreed it was convenient for me. When I told Pete about a competitor's price that was slightly lower, he beat it. I searched the Internet for a better deal in seven different states and couldn't find one. For the first time ever, I actually enjoyed buying a car. Even if you have to drive two hours to get to the dealer like I did, I promise it will be worth your time and save you thousands in cash. More

My original visit here was for a simple oil change. My car had an airbag light on for about a year, as Suntrup told me the repair would be over $1200.00. After several blunders on the part of Suntrup with car had an airbag light on for about a year, as Suntrup told me the repair would be over $1200.00. After several blunders on the part of Suntrup with regard to servicing my vehicle, I researched which dealership in St Louis had good reviews. Dean Team was at the top of the list. So I took my car there for the oil change. When it came out of service, the airbag malfunction light was off. They fixed it at no charge. Jeff Price took it upon himself to check if the airbag system had a recall on it and there was one. Then he had a tech fix it! I was impressed. This was in October of 2012. Recently (March 2013) my wifes car needed a part. We needed it replaced immediately, as we were about to use her car on a long road trip. Jeff Wahby sent an employee to get the part, got me a car to use from a salesman so I could take care of necessary errands without making my day later while they worked on my car, and got the job done quicker and less expensively than expected. Now I know why the word "team" is in the name. I won't go anywhere else for service. I also bought a pre-owned VW from there sales department and am very happy with the car and the deal I got. More

This is my second Volkswagen CC purchased from John Ostlund and Dean Team Volkswagen. John is very courteous and extremely knowledgeable about the product line. It is truly a hassle-free experience whi Ostlund and Dean Team Volkswagen. John is very courteous and extremely knowledgeable about the product line. It is truly a hassle-free experience which is one of the main reasons I keep coming back. My wife just purchased a new vehicle a few weeks before from another dealership and we had to deal with the "typical car salesman": pushy, aggressive and he even threatened us if we didn't give him a perfect score on his review. Needless to say we did not give him a perfect score. My experience with John and the Dean Team was the exact opposite. I was made to feel comfortable from the very start and was at no time pressured into something I didn't want. The whole process took less than a few hours (it only took that long because I couldn't make up my mind) and I am extremely satisfied with the service I received. I would highly recommend John Ostlund and Dean Team Volkswagen to anyone who is fed up with the "typical car salesman." More

This dealership has great service, flexible prices, and great people to work with. I would highly recommend checking them out! :) Family owned place with lots of great people. great people to work with. I would highly recommend checking them out! :) Family owned place with lots of great people. More

First of all I was overpriced about a hundred and thirty dollars for brake pads on the rear of my 2009 Pissat , Volkswagen compared to other Volkswagen dealers. I felt it was a total rip-off and the profes dollars for brake pads on the rear of my 2009 Pissat , Volkswagen compared to other Volkswagen dealers. I felt it was a total rip-off and the professionalism was not there. Would not recommend service from this Dealer ship t.o anyone More

We has the easiest car buying experience with Pete. He first worked with us as we were tyring to determine what car we wanted to buy and kept us informed of promotions Subaru and Dean Team had while doing first worked with us as we were tyring to determine what car we wanted to buy and kept us informed of promotions Subaru and Dean Team had while doing our homework. Once we decided which car we wanted to move forward with, Pete did everything he could to see that we got the best deal and were happy with the final outcome. Pete's customer service was top notch and not pushy at all. His easy going approach is much desired in a field that always gets a bad name. The Dean Team Subaru was professional throughout the whole experience and we will definitely refer friends and family. If the service department is as good as the Sales and Finance, we will for sure buy our next car from them as well. More

Dustin made my first time leasing a car a great experience! His friendly and approachable demeanor put my nerves at ease as he guided me through the process. He had a great deal of knowledge abou experience! His friendly and approachable demeanor put my nerves at ease as he guided me through the process. He had a great deal of knowledge about the product, made recommendations that made sense and was accommodating to my wants and needs. The whole team at Dean Team of Ballwin worked so well together and you could tell they all loved their jobs which in turn created a comfortable environment. Dustin, Scott and Rick collaborated efficiently and went above and beyond to get the best deal possible for me. The Dean Team of Ballwin will come highly recommended from me and at the top of that list is Dustin. More