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Dean Team Subaru Volkswagen
Ballwin, MO
6,150 Reviews
At Dean Team Subaru Volkswagen, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Subaru and Volkswagen Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs.
Our Dean Team Subaru Volkswagen team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to we say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 6,150 reviews
September 29, 2017
Service and Sales are personalized and a positive experience I owned a 2008 Subaru and then purchased a 2nd car, a VW a few years ago. I transferred servicing of both vehicles to Dean Team. Two days ago I trad I owned a 2008 Subaru and then purchased a 2nd car, a VW a few years ago. I transferred servicing of both vehicles to Dean Team. Two days ago I traded both in for a 2018 Outback!!!I Eric Harrelson, the supervisor in the Service Department, treats me like I am one of the family. He has been attentive, extremely helpful, and HONEST. In the rare times I needed to get a car into the shop very quickly, he has always accommodated my needs / request. If I leave him a message on his voice mail, he always returns my calls. Eric has given me excellent advice if issues arose with either car. When I told him I was thinking about trading in both cars and upgrading, he helped guide me through the initial process. John Ostlund is my salesman and he deserves an award for patience and preserverence. I started my search for a new vehicle in April and just drove home with my new Outback on 9/27/17. John answered ALL of my questions and NEVER pressured me. He explained, and re-explained, anything and everything I asked him. In short, I have consistently been treated with professionalism, respect, and personalized service. That helped me make my final decision because I have been treated so well and so fairly, I am thrilled to continue doing business with Dean Team. I do have to add that Annie Thompson in the Service Department also deserves a 5 Star rating from me, She has done an outstanding job working with me and I consider her a "friend". And of course Molly Dean who ALWAYS makes a point of greeting me and helping make me welcomed. In summary, I feel like I am much more than just "another customer" and am so very appreciative of my experience with Dean Team More
by KarenF
Employees Worked With
Other Employees :
Jeff in Service has also always treated me respectfully and professionally, Dustin Westhoff
September 28, 2017
Great Experience! Richard Gotsch was our salesman and he was great to work with. He is very knowledgeable and made the process fun and easy. We really enjoyed workin Richard Gotsch was our salesman and he was great to work with. He is very knowledgeable and made the process fun and easy. We really enjoyed working with him and buying our car from the Dean Team. I would highly recommend Richard and the dealership to anyone. More
by Tom
September 28, 2017
Customer Advocates The Dean Team worked hard to get my 2012 Impreza a new small block engine. The car had just passed 100,000 miles but thanks to the Dean Team document The Dean Team worked hard to get my 2012 Impreza a new small block engine. The car had just passed 100,000 miles but thanks to the Dean Team documenting all the service history they were able to show that the issue fell within the factory warranty extension. They even provided my wife with a new Outback to drive around for a week while the repairs were done and when I picked our car up the service associates helped me shift my kid's car seats and get them installed back in our car. Always a great experience there. I also have a 2017 Forester that I bought there I get all my work there. The complimentary car washes, coffee and snacks are nice touches as well. More
by mattbromley
September 28, 2017
New Car Purchase We recently purchased a 2018 VW Atlas. The salesman, Ryan Troll was very knowledgeable, friendly and helpful. He made purchasing a new car easier than We recently purchased a 2018 VW Atlas. The salesman, Ryan Troll was very knowledgeable, friendly and helpful. He made purchasing a new car easier than any salesman we have dealt with in the past at other dealers. We love our new Atlas! More
by MRB
Employees Worked With
Scott Roberts, Ryan Troll, Justin Londoff
September 28, 2017
Dean team Subaru Quick and painless purchase, no b.s and great sales man. I finally got my dream car, thanks to Dean team and Jason. Drove the car home and was not d Quick and painless purchase, no b.s and great sales man. I finally got my dream car, thanks to Dean team and Jason. Drove the car home and was not disappointed, my new to me subaru wrx sti is a rocket ship. More
by Nuts
Employees Worked With
September 28, 2017
Great service after the sale I have purchased 5 cars from this dealership and both Scott and Jason have always gone above and beyond to make sure we are well taken care of. I have purchased 5 cars from this dealership and both Scott and Jason have always gone above and beyond to make sure we are well taken care of. More
by ejm
September 28, 2017
Outstanding experience Jason is an outstanding salesman! Very patient and persistent. We were on and off buyers dealing with some family health issues, Jason was very under Jason is an outstanding salesman! Very patient and persistent. We were on and off buyers dealing with some family health issues, Jason was very understanding. Thanks for a great buying experience! More
by Tom
Employees Worked With
September 28, 2017
Best Sales Experience I've Had Anywhere John Ostlund was my salesman, he knew what he was talking about and helped me find a great car at a nice deal. I only spent one night looking at cars John Ostlund was my salesman, he knew what he was talking about and helped me find a great car at a nice deal. I only spent one night looking at cars and was happy enough with their offer that I bought it that night and picked it up the next day. More
by Adam Ging
Employees Worked With
September 27, 2017
Great place to purchase a vehicle Nice clean place. Sales men are very nice and easy to talk to and very helpful. Let us look the car over and test drive it so we could talk about it t Nice clean place. Sales men are very nice and easy to talk to and very helpful. Let us look the car over and test drive it so we could talk about it together me and my wife More
by Lee Bird
September 27, 2017
Excellent place to buy a car! Matt Hampton at Dean Team VW Ballwin has been an absolute joy to work with. He really went above and beyond when I purchased my new 2017 Jetta S. Matt Matt Hampton at Dean Team VW Ballwin has been an absolute joy to work with. He really went above and beyond when I purchased my new 2017 Jetta S. Matt is knowledgeable about the cars he sells. Everything from covering the features of the car to the absolutely no pressure sales experience was first rate and greatly appreciated. When I'm ready to buy my next VW, it will be here! More
by Tom Rubin
Employees Worked With
Matt Hampton
