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Dean Team Subaru Volkswagen
Ballwin, MO
6,151 Reviews
At Dean Team Subaru Volkswagen, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Subaru and Volkswagen Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs.
Our Dean Team Subaru Volkswagen team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to we say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 6,151 reviews
May 06, 2018
Great experience Richard is knowledgeable, prompt, and made everything easy with our purchase. He even set a time for me to come back so he could go over the car in de Richard is knowledgeable, prompt, and made everything easy with our purchase. He even set a time for me to come back so he could go over the car in detail with me since we were short on time the day we bought it. More
by Deb
Employees Worked With
May 03, 2018
Found my perfect car! I was looking for a very specific car and Ryan found it in a matter of days. Richard assisted with the sale and was very friendly and efficient. I’m I was looking for a very specific car and Ryan found it in a matter of days. Richard assisted with the sale and was very friendly and efficient. I’m extremely happy with my purchase! More
by Kristin
May 03, 2018
Subaru Steering Wheel Our steering wheel in the Outback would not lock in place and we were planning a trip to a graduation in three days. Went to The Dean Team location an Our steering wheel in the Outback would not lock in place and we were planning a trip to a graduation in three days. Went to The Dean Team location and talked with Service Adviser Annie Thompson on Monday. Investigation of my problem indicated we had to have the steering column replaced!. Annie assured me that they could get it completed so we could make our trip. They provided me with a loaner (2018 Forester, Limited with less than 2000 miles on the odometer. Our Outback was ready Thursday at noon. The Dean Team and their people will have all my business from now on. Checking my records, it turns out that I had purchased my first Subaru from them some years ago before we moved to Arizona and then Texas. We are now back in Missouri. And the Invoice stated "replace as one time good will." Fantastic. Thank you Dean Team. More
by tech rep
Employees Worked With
May 03, 2018
Wonderful experience! We do not buy new cars very often, so when we do, we take our time making sure it’s the right one. Carl was most patient and helpful! He found us the We do not buy new cars very often, so when we do, we take our time making sure it’s the right one. Carl was most patient and helpful! He found us the perfect car to fit our needs and wants He was not at all “salesman” like. He wasn’t pushy or hurried. This was our best car buying experience by far! Thank you Carl! More
by Sdennies
Employees Worked With
Carl Schaeffer
April 28, 2018
Professional and Friendly Dean Team VW in Ballwin was by far my best car buying experience ever. Richard was very straight-forward and professional and was able to get the car Dean Team VW in Ballwin was by far my best car buying experience ever. Richard was very straight-forward and professional and was able to get the car at the price I was looking for. Some sales consultants at other dealerships seem preoccupied or just apathetic. Richard was engaged in the process yet not overbearing. The whole experience from the store itself to the finance was smooth and anxiety free. Thank you Dean Team VW Ballwin! More
by cd
April 27, 2018
Wonderful experience. Matt Kuhn and John Osland could not have been more helpful or accommodating. I would definitely refer Dean Team Ballwin to my friends and family. My Matt Kuhn and John Osland could not have been more helpful or accommodating. I would definitely refer Dean Team Ballwin to my friends and family. My experience was absolutely wonderful. More
by LD Mom
April 25, 2018
Not a pleasant experience I purchased a vehicle from Dean Team Subaru and I am very disappointed! I’ve tried to work with this company. Made every attempt to explain my issue I purchased a vehicle from Dean Team Subaru and I am very disappointed! I’ve tried to work with this company. Made every attempt to explain my issue and to be fair. I will not purchase another vehicle from this company. More
by Tom
April 25, 2018
Always a pleasure Every experience with The Dean Team has been a positive one. My car had to be serviced, and it only took 24 hours. I also received a "loaner" car to Every experience with The Dean Team has been a positive one. My car had to be serviced, and it only took 24 hours. I also received a "loaner" car to drive, which was awesome. Everyone is so friendly at this location and accommodating. Thanks guys! More
by Dbrooks87
Employees Worked With
April 23, 2018
“My Love Bug” ❤️ Can’t go wrong when you feel the love.. My experiences have been first class all the way.. friendly.. efficient.. loyal.. honest...accommodating.. ..c Can’t go wrong when you feel the love.. My experiences have been first class all the way.. friendly.. efficient.. loyal.. honest...accommodating.. ..customer is first.. I feel the love.. Thank you to Paul today.. Kathy Hoots ?? More
by The Love Bug ❤️
Employees Worked With
April 22, 2018
Great Experience I got in contact with John Ostlund to find out about turning my lease in and possibly buying a new Subaru. He got back to me with all the info I neede I got in contact with John Ostlund to find out about turning my lease in and possibly buying a new Subaru. He got back to me with all the info I needed and was able to find me the car I wanted. Picked up my new Subaru and had one of the best and easiest car purchasing experiences I've ever had. John was awesome. Talked me through the buying info and all my cars features. The finance office wad quick and easy as well. Definitely worth the trip out to their dealership. More
by ksburg1014
