Dean Team Subaru Volkswagen
Ballwin, MO
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Lucy was very good and answered all my questions. She went over all the features on the car and her calming manner and friendliness helped me especially since I haven’t bought a new car since 2009! A She went over all the features on the car and her calming manner and friendliness helped me especially since I haven’t bought a new car since 2009! Also she happened to pick out the right car for me to test drive and I just loved everything about it. And I had been looking and this was the best experience. More
Tim was very welcoming to us during our car search. He was patient and informative— we asked a lot of questions! We are so appreciative of his help and will be recommending all of our friends to come b He was patient and informative— we asked a lot of questions! We are so appreciative of his help and will be recommending all of our friends to come buy a car from him. More
Outstanding customer service from Henry. He is very knowledgeable about the different models and trims. We never felt any pressure to a make decision. We actually changed our mind several ti He is very knowledgeable about the different models and trims. We never felt any pressure to a make decision. We actually changed our mind several times and he was very patient. More
Friendly, professional and a pleasure to do business with. This was our second Subaru that we purchased from them and through Sam Goevert our salesman. Sam isa pleasure to deal with, willing to take tim with. This was our second Subaru that we purchased from them and through Sam Goevert our salesman. Sam isa pleasure to deal with, willing to take time to get to know us which helps us talk out our needs. He easily switched direction when we changed from our original intent a couple of times until we found what worked perfect for our needs now and in the near future with grandkids. More
This was our first experience with Dean Subaru and it was outstanding! Foremost, our sales person Tim Newberry , was extremely personable, professional and knowledgeable in all aspects of the Subaru platfor outstanding! Foremost, our sales person Tim Newberry , was extremely personable, professional and knowledgeable in all aspects of the Subaru platform. He worked hard to secure our business and to locate the model and options we wanted. The entire experience was excellent and we are thrilled with our new Forester Wilderness. More
Chris was awesome to work with and I felt he was genuine and honest. There was also no pressure or surprise upsells. I drove an extra 20 minutes to get there and I am do happy I did. and honest. There was also no pressure or surprise upsells. I drove an extra 20 minutes to get there and I am do happy I did. More
This is my 2nd time purchasing from Dean Team, they are great. Very Good customer service. great. Very Good customer service. More
In April I was involved in a major vehicle accident that totaled my car. I have since been looking for something that I felt would fit my family and be comfortable for us. I feel like when paying the kind o totaled my car. I have since been looking for something that I felt would fit my family and be comfortable for us. I feel like when paying the kind of money that is required for a vehicle these days you should get exactly what you want. I looked at many locations, all were pushy and overbearing. I saw the car I wanted on the Dean Team website and made the hour long trip this weekend to see if we could make it happen. Wes greeted me as I was checking her out in person, with a friendly and upbeat attitude and immediately got me in her to test drive. I decided pretty quickly, I was going to take her home and Wes did a fantastic job and being quick and efficient and getting me in and out and on my way home. The detail boys did a great job of making her beautiful and clean. Overall a wonderful experience. More
Wes worked diligently to find the right car to fit our family needs for over four months. He worked so hard to find the car to match the specific criteria I wanted. We wanted a used car with low miles, s family needs for over four months. He worked so hard to find the car to match the specific criteria I wanted. We wanted a used car with low miles, specific amenities as well as color. He never gave up on us, even with me saying countlessly, "no, that's not the one". His goal and intention was to find the car he knew we would love and he was honest every step of the way. He took the time to listen to the details and then searched for that "right" car for us. After a 4 month search, I decided to add another exterior color to choose from. He had a car to match on the lot. I went in to look at the blue one and I knew at first glance I didn't want it. Then he had another on the lot (Magnetite Grey) with the interior color of my choice and he brought it up for me to look at. I looked it over intently and it had all the "bells and whistles" I was looking for. I liked it so much I never test drove it...nope! Just told him it was the one and asked if he would take care of fixing 2 very minor things on the car before I would buy and he said absolutely. The price was in our range, it had super low miles and all the "bells and whistles". I was excited. Paperwork was a breeze, he took care to listen and answer all my questions. Wes honored his word and had both minor imperfections taken care of at no charge to us. When I say Wes took care of everything, he took care of everything. We took the car home (with a full tank of gas mind you), then the following week, Wes swapped cars with me and gave me a loaner. He took care of dealing with the service department all the way. I went and picked it up the car this evening and everything was as I asked for AND another full tank of gas. Wes is a valuable employee and man of honor. I truly appreciate his dedication to us for so long. More