DeVoe Buick GMC and Subaru of Naples

Took our Buick Century in for a wheel alignment, when we picked up the car, the lock on our glove box was broken. After repeated attempts to get in touch with the Service Manager, we took the car to a repai picked up the car, the lock on our glove box was broken. After repeated attempts to get in touch with the Service Manager, we took the car to a repair shop and had it fixed. Still waiting on a call from the Service Manager. More

Excellent experience at this dealership from beginning to end. The listing was clear, the communication with Daron was professional and quick and the car buying process was painless. Daron went above and bey end. The listing was clear, the communication with Daron was professional and quick and the car buying process was painless. Daron went above and beyond to help us see the car and then get the paperwork completed and the car to us with no hassle. Financing was quick and the trade-in negotiation was fair and fast. More

I have never in life experianced such poor service from any dealership. The knowledge the service department is zero. I had to call another service department to get the problem solved. Different dealershi any dealership. The knowledge the service department is zero. I had to call another service department to get the problem solved. Different dealership. No call backs More

Words will never truly be able to express the absolutely AMAZING experience it has been for myself and my family working with Mario Lenz at DeVoe. Mario called me after receiving my online inquiry on an Out AMAZING experience it has been for myself and my family working with Mario Lenz at DeVoe. Mario called me after receiving my online inquiry on an Outback Limited. I explained to him that I just received BAD customer service from O’Brien Subaru in Ft. Myers so I would not be returning to them (only 3 miles from my home). Mario asked me probing questions to find out exactly what I was looking for and then proceeded to do the necessary work on his side to supply me with the information I needed to make my decision. He partnered with the managers and presented a very fair offer and together we were able to determine the best course of action for my next purchase. I am happy to say that I have leased a brand new 2022 Outback Limited in the color that I want! Mario then went way above and beyond in helping me secure a second vehicle for my mother. I explained that the car buying process is stressful for her and that I would like to do as much of the pre-work as I can. Mario accepted the challenge and after another day and a half of phone calls and texts Mario was able to secure another amazing deal. My Mom picked up her brand new 2021 Crosstrek Sport, and she’s ecstatic. I have been in the customer service field for over 30 years some people inherently understand what that means and how to work with others accounts from the passion that is inside them and Mario definitely has that passion! He is a true asset to DeVoe and I will continue to buy or lease vehicles from him as long as he is there! I am a customer and hopefully now a friend for life! Thank you so much Mario, you’re in a class all on your own! More

Went into discuss leasing a new Buick Enclave after seeing a commercial for a lease special. They didn't have that package on the lot. Didn't offer to find one at a local dealer or even discuss payment seeing a commercial for a lease special. They didn't have that package on the lot. Didn't offer to find one at a local dealer or even discuss payments. We were the only potential customer in showroom. Weren't even offered a bottle of water and asked to have a seat. Didn't seem interested at all in making a deal. Would drive to next dealership and not consider them for future purchases. More

May 1, 2021- I purchased a new (4 miles on odometer) 2021 Subaru WRX STI. This vehicle was purchased at Subaru of Pembroke Pines. June 14, 2021- Noticed my front left headlight had condensation built up in Subaru WRX STI. This vehicle was purchased at Subaru of Pembroke Pines. June 14, 2021- Noticed my front left headlight had condensation built up inside the actual headlight. This only got worse and eventually got to the point where you could tap on the headlight and see the water. I went to O'Brian Subaru (currently renamed Fort Myers Subaru) located in Fort Myers, FL. I brought this concern to them as this did not seem of normalcy, for any new car. They looked at it, I even took video and photos of it at its worst. Immediately was turned away and the statement was "That is normal, it will go away on its own. Due to the high humidity we have right now, you just have a little bit of condensation built up and it will go away on its own. We cannot replace the headlight, it is not covered under the warranty." Okay. So I walked out thinking maybe this was normal? After waiting a week and doing my own research, it was definitely not normal, and it was a faulty seal encasing the actual headlight. I drove an hour to Subaru in Naples, FL where I was greeted by Larry (service advisor). I explained what was going on and he came with me outside and took one look at it and said "No way. That is not normal, if it was normal then the other headlight would be the same way." He stated this is covered by your warranty and gathered all of my information. He handled it appropriately and within a timely manner. We then had to get approval by Ed (Service Manager), he came out to see it and stated the same thing that's not normal it needs to be replaced. Honest, reliable, efficient and pretty trustworthy. What's shocking is that this could have very well of been handled at Fort Myers Subaru- no one took the time to even look into this and it was obvious that it needed to be replaced. Both Larry and Ed and the nice woman working up front at Subaru in Naples were on top of it, they kept me updated and informed of when the headlight was ordered as well as when it actually arrived. Thank you kindly for all you guys do & are doing. Excellent customer service. I will be returning for all my future auto needs at this location. Regards, Jacquelyn H., EFDA More

I brought my Yukon in for an oil change when I got home I noticed wet spots in my driveway which was oil. Brought car back and the filter was not on right . No apology very lax in customer treatment. noticed wet spots in my driveway which was oil. Brought car back and the filter was not on right . No apology very lax in customer treatment. More

Wife took her car in to replace a window regulator. Took 3 weeks to get it replaced. Last year refused to fix AC under warranty. 3 weeks to get it replaced. Last year refused to fix AC under warranty. More