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DePaula Ford - Service Center

Albany, NY

4.6
2,570 Reviews

2,570 Reviews of DePaula Ford - Service Center

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December 13, 2024

Great service! Very efficient! Friendly and Very responsive! Highly recommend! Thanks Chance and Justin! Appreciate you both! More

by marisamultari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance Guild
December 12, 2024

The work was done when promised. So far, the truck is running well and no issues have arised. More

by B.DIBELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Plante
December 11, 2024

Excellent customer service from chance as soon as I walked in the door. He was very pleasant and accommodating. More

by mmess25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance LNU
December 10, 2024

Luis was extremely accommodating, informative and kind. Making appointment staff very friendly and the “checkout “ ladies were so funny and kind! More

by dag82967
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2024

This was my first appointment at the service center since buying my truck in July 2024 and I was pleasantly surprised at the work that was performed and the positive attitudes of the staff. More

by barrymuslaw
Recommend Dealer
Yes
Employees Worked With
Chance Guild
December 09, 2024

Lenny as always was very helpful in reassuring that my needs were met and answering questions I may have had during all all of my visits at your dealership. More

by AMERICANPILLAR11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2024

Lenny and DePaula service department are tops! Can count on swift yet thorough and caring attention. More

by nsunturned
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2024

Lenny is a Great Representative for DePaulo ford Takes good care fo his customers Always pleasant More

by CAPTEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2024

Lenny is terrific. Kept me informed and politely gave me my extra service options. Everything was done to my satisfaction. More

by ROBLEONARD1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2024

Services was great. .Dave heard my concerns and took care of it right away. I'm very happy with my service. Thanks Dave Plante More

by sonyamaye32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Plante
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