DePaula Ford - Service Center

Great dealership and great personal! !! Fourth car I bought from Depaula! Never had a problem with them! !! Fourth car I bought from Depaula! Never had a problem with them! More

The car service was excellent, with thorough attention to detail, prompt service, and friendly, knowledgeable staff. detail, prompt service, and friendly, knowledgeable staff. More

On a cross country road trip in our R53 FORD chassis RV and had a ‘fuel fill inlet error’ light up on dash. We followed Ford recommendations to recheck fuel cap, but all appeared good; however, error still and had a ‘fuel fill inlet error’ light up on dash. We followed Ford recommendations to recheck fuel cap, but all appeared good; however, error still appeared. Called dealer for assistance and they said ‘booked til Oct 10’ sorry’ Wow, not even come in a wait today and we’ll squeeze you in for the 1hr repair !!! Honestly very disappointed… it’s not like I can schedule issues or wait 6 days for them :(((. So we will continue to look for another Ford truck service center that can help us…. More

Despite the amount of work needed on my car the job was both done well and quickly. No loan vehicles were available at this time but I was delivered back to my home from the dealership and my car was deliv both done well and quickly. No loan vehicles were available at this time but I was delivered back to my home from the dealership and my car was delivered when finished. My experience was excellent and I would recommend DePaula Ford service and sales to anyone. More

They go about and beyond! They take such great care of you and your vehicle. They take such great care of you and your vehicle. More

Luis is the BEST! Excellent Customer service, prompt service, great communications and always easy to work with. Couldn't ask for better! Thanks Luis! Excellent Customer service, prompt service, great communications and always easy to work with. Couldn't ask for better! Thanks Luis! More

The dealership was clean and the staff was pleasure to work with. Would recommend the dealership to others. work with. Would recommend the dealership to others. More

They keep you informed during the service and explain it all to you as they are going along it all to you as they are going along More

Luis is always a pleasure to work with! He took my car in for service immediately. The work was completed in a timely fashion. Luis made sure my car was parked in a safe place to ensure it He took my car in for service immediately. The work was completed in a timely fashion. Luis made sure my car was parked in a safe place to ensure it wasn’t damaged in the parking lot. Luis always goes above and beyond and ensures a great experience. More

This dealership has lost a customer. Chance Guild repeatedly told me my car would be ready by the next day and that went on for 5 days. When I initially brought my car in he told me they Chance Guild repeatedly told me my car would be ready by the next day and that went on for 5 days. When I initially brought my car in he told me they needed to order a part and that it would take three days. He never called to tell me the part came in; I had to call him and it was over a week later. It was a nightmare. He over promised and under delivered. I was given a loaner thanks to Justin but I think that gave DePaula an excuse to take longer on my repair. When I went to pick up my car (again, Chance did not call me to tell me it was done), he saw me and said he’d be in in a minute but kept me waiting instead. He didn’t even have the courage to say a word as I walked right by him to get to my car. Unacceptable. More