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DePaula Ford - Service Center

Albany, NY

4.5
2,373 Reviews

2,373 Reviews of DePaula Ford - Service Center

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August 13, 2024

Great service team! Chance and Justin took care of everything my car needed and treated me like family More

by TUNICRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance
August 12, 2024

Chance helped me during my two recent service visits. He was very knowledgable about what my vehicle needed and a pleasure to work with. Thank you Chance for helping me get my vehicle ready for a road tr More

by DEBRAL.KOWALSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
August 12, 2024

They were timely and explained everything fully. Loved the snack bar! Everything was covered for first checkup. More

by sandroo9
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2024

Lou is a great service consultant. Alan Powell has been a great asset helping me ordering my trucks in the past and currently.Josh Halse is a knowledgeable sales consultant also. More

by CARSON.RICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2024

Excellent service. Diagnosed well and repaired timely and well. Love everyone. Particularly Chance. Bill was exactly what quoted. More

by jlew0204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance
August 10, 2024

Lenny is excellent I’m ver comfortable dealing with him he’s truly an excellent employee great guy More

by regsantia1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2024

Everything went very well. Service was great! The car was completed before the estimated time it was going to take. More

by Steve L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2024

The truck was serviced quickly, no issues were brought up during the service of the vehicle. More

by GREENEBRIAN90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2024

Waited 2 hours and spent almost $200 for a tire sensor valve. When I came in, I wasn’t even asked why I was there so the first hour spent on my car they weren’t even doing what was needed. I was told hole More

by Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Correa
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2024

Depaula ford has always taken good care of me your staff is very professional and polite love the new broncos More

by TEDDYRUXTANG21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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