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DePaula Ford - Service Center

Albany, NY

4.6
2,570 Reviews

2,570 Reviews of DePaula Ford - Service Center

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December 19, 2024

30+ percent higher in service and parts than other Ford dealers. They just was supposing able to get my car back sooner, which did happen, but still later then told. More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Dwyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier was nice and courteous.
December 18, 2024

I bring both my Ford vehicles to Depaula for service as I know that the work will be completed by trustworthy mechanics. I recently had significant repairs done to my older Ford and am completely satisfied. More

by maureenfd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2024

Luis is the best service advisor at Depaula Ford! I stopped in last week without an appointment to get an oil change and tire rotation. I thought I would have to come back at a later date but Luis m More

by John F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mackenzie Albin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rosamino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2024

DePaula Ford is a great example of what all auto dealerships should be like. GM Jayson Newell and Luis Correa in the service department are superstars. As a customer they make you feel like they rea More

by PORTSCHUYLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2024

My experience at Ford is amazing, Lenny is awesome, I never have to worry, I get a video of my vehicle, which helps me to decide what to do, awesome service at Depaula More

by GEORGEM4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2024

No quality control in the service department their fix is to offer you a free oil change or detail. I'm not interested in free items. However, I am interested in getting my vehicles full attention when it More

by dodgeyellowjacketsrt8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2024

Chance Guild and his manager went above and beyond to provide excellent customer service. I have been working with them since May and can’t say enough great things about them. More

by Bmh52960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Guild and his manager
December 15, 2024

Luis was very attentive and thorough. The whole process was simple and flawless, even in the new area. More

by Borwegen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2024

I have found that the folks at DEPAULA FORD are professional, knowledgeable, friendly, dependable, and easy to deal with when it comes time to discuss concerns with my car. More

by CHUCKHOMEYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glenn Cummings- Sales
December 14, 2024

I’ve never had any issues with this dealership over the past three years, which is rare for any dealership. This should help strengthen our relationship. More

by Rahul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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