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DePaula Ford - Service Center

Albany, NY

4.5
2,459 Reviews

2,459 Reviews of DePaula Ford - Service Center

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October 13, 2024

Technician misrepresent the ability of the service required. Mechanic was not able to reprogram ford tire sensors to my other Ford truck as per phone call at time of scheduling appointment More

by jstfixitagain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
October 10, 2024

Phenomenal service, professional staff. Waiting room needs a low volume level television. I would use Depaula Ford collision for any car damage needs. Will be in to Depaula for a new truck More

by rquackenbush2016
Recommend Dealer
Yes
Employees Worked With
Ken
October 10, 2024

All reps here extremely pleasent and caring. I explained how we were from Georgia, took our car in on short notice with no guarantees, and the work was done thankfully very quickly. I would high More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2024

Was able to make a convenient appointment time for a NY State inspection. Dropped car off with Luis who is always friendly and helpful. When I returned, Luis gave me my paper work, and brought my car over More

by CARMENFCICCARELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 09, 2024

Amazing staff to work with. We had an issue that got resolved immediately and in a timely matter without hesitation More

by RIDDELLVXL892
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 09, 2024

Louis is always great to work with. Always provides excellent customer service. Would highly recommend! More

by ASHGORMAN23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 09, 2024

From the moment that you roll into service you are greeted and treated with professionalism! More

by RedSox2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 09, 2024

Customer Service was very professional, The timing and the service was very exceptional. Everyone acted on a professional level. More

by Ggrady3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2024

They were thorough with their prognosis and achieved all I requested. They even have a break in unforeseen overages. More

by Gregdette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
October 06, 2024

Friendly service from this dealership. Will continue to have our vehicle serviced at DePaula. Thank you. More

by EdAndLori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Pott
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