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DePaula Ford - Service Center

Albany, NY

4.5
2,371 Reviews

2,371 Reviews of DePaula Ford - Service Center

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August 23, 2024

Been going to that dealer ship for 30 years and will continue to go there More

by gtmazz1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2024

DePaula was able to replicate my issues and get the parts on order. Thanks for the quick work. More

by DEAN2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Pott
August 23, 2024

This is the second car I had to bring in twice and still not fixed. I will need to bring in 08-28-24 just to see whats wrong with it, again and another 10 days for parts. What the xxxx is ford doing ? More

by sheashea52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2024

My experience was super! Service advisor Lenny Farnum was on target explaining everything and any thing that had to be done. Techniction was thorough Farnum More

by john.moise.red
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2024

Chance from service was great but I was not notified for a few days to hear the issue with my car so I called and he help me thru the issue More

by woodysr1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
August 23, 2024

I worked with Chance. He did a great job. Soooooo much better than the previous Ford Dealer (Marchese)!! More

by John Keegan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
August 22, 2024

Lenny is friendly, helpful and professional. He makes sure to explain what’s happening and that we aren’t waiting long. The service team is efficient and quick. I would recommend Depaula Ford’s More

by JimA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2024

The staff is very friendly professional and very advisable when it comes to service done or need to be done on your car More

by altheacoleman55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2024

People are very courteous but also very busy causing long waits. Would recommend to others More

by brucerbaldwin
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
August 19, 2024

John provided excellent, timely, and accommodating service for my recall. I am completely happy and satisfied. More

by Jlynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fulgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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