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DePaula Ford - Service Center

Albany, NY

4.5
2,208 Reviews

2,208 Reviews of DePaula Ford - Service Center

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May 26, 2024

I called service stating I had to cancel my trip until my rusted leaking transmission lines were replaced. They took me in right away and did the repairs as well as a recall on my camera More

by reinard814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
May 26, 2024

I had a problem with the shifter stuck in reverse had the car towed to DePaula Ford where I purchased the vehicle in 2014 or 2015. A appointment was made to do recall for 12:00 but they took me in right away More

by LINDAPIERCE309
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Keville
May 26, 2024

Top Notch Service. .. Luis is the absolute best... Jay Newell is my Son-in-Law. also the Best More

by Jdono48503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024

Luis has been fantastic to work with every time I’ve been in. Thanks Luis!!! More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024

Always great service at DePaula. Lenny is a true professional. I trust them with all my service. More

by rocketman1400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024

Luis was great, he took care of all my needs and kept me informed of the progress of the work being done on my car so I could make arrangements for pickup at completion. And all the empoyees I encountered a More

by tedsoroka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024

Been there twice. I will go back for basic stuff like oil change and tire rotation. More

by GB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024

Great Customer Service, comfortable waiting room , I get all of my services done at DePaula Ford and will always More

by geraldhoke3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024

The service was great. Louis was very friendly and professional. I was in and out in an hour or so. More

by b.salisbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024

Lenny made sure my service needs were met. The sales man and delivery team answered all my questions and went above and beyond to assist me with my new Maverick. Love my Maverick thank you DeP More

by Margaret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haroon Matin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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