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DePaula Ford - Service Center

Albany, NY

4.5
2,459 Reviews

2,459 Reviews of DePaula Ford - Service Center

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October 25, 2024

This was my second visit to DePaula Ford. Service was exceptional! I appreciate the professionalism and willingness to assist the customer. Lenny is an asset to your team! More

by sglover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2024

I brought my car for service and a wheel alignment they're unable to loosen the bolts on the rear wheels and could not complete my wheel alignment and told me to go to the Cadillac dealer. The Cadilla More

by apelton78
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2024

Lenny provided great customer service as usual. Excellent communication between him and me. Thanks Lenny! More

by tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2024

Service tech was awesome very knowledgeable and took care of everything as he said.. highly recommend him More

by DONALDSWEET0242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
October 23, 2024

Service was quick, accurate and very professional. I would definitely recommend to friends and family. More

by Mhebor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

DePaul did a great job at diagnosing the problem and taking care of it. Thanks More

by trboeh1602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
October 19, 2024

Excelente atención de Luis correa y buena comunicación durante el servicio en todo momento gracias More

by ARNIASLUGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2024

This for dealership used to be good but is really lacking I have been unimpressed with a lot of my dealings with the dealership in past couple years More

by Mobilemedic620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who was my service
October 17, 2024

Very satisfied with the explanation of the issue with my car and the periodic updates on the progress of the repair. More

by cjp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2024

The time I spent waiting on my car was great. The service center was courteous and understanding. More

by KDAMITA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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