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DePaula Ford - Service Center

Albany, NY

4.5
2,465 Reviews

2,465 Reviews of DePaula Ford - Service Center

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March 13, 2024

Chance went above and beyond to make our experience a great one for all the repairs done on our vehicle. More

by SMS5582
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance (service dept)
March 13, 2024

DePaula Ford offers reliable vehicles with great service, making car buying a pleasant experience overall. More

by Patgphoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Fulgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance
March 13, 2024

The guys have always taken great care of me. I won't bring my car anywhere else. Justin is amazing. Lenny Luis and Chance are all amazing. They smile and laugh and joke with me and helped me wit More

by CLUBKEITHA
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
March 13, 2024

Very nice Not a bad wait time and all was fine Was very happy with service More

by mdimfeld2287
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
March 11, 2024

Great friendly customer service. The vehicle is well taken care of. Coffee not so good, haha. More

by Tmcgrat2
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
March 11, 2024

Everything went smoothly. Everyone was nice to deal with. We would go back again in 6 months. More

by jbutler10
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
March 10, 2024

Timely in & out in less than a day! Courteous friendly staff ! Great service! More

by VBT1977
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
March 09, 2024

My Ecosport had a blown tire, no spare. Depaula assisted with getting the car to the dealer. Luis got my car checked in, located a replacement tire and had me ready to go in no time! I alwa More

by maureenfd
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
March 09, 2024

Outstanding customer service Chance took the time to explain the situation to me and was able to provide me with the best option. More

by Holmeskaren1958
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chance
March 09, 2024

Always friendly. Wish they were a little quicker but I know they're busy. Worth the drive. More

by de_erro_guitars
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
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