DePaula Ford - Service Center

Jared and Chase took great care of me. They were prompt and let me know everything that was going on with my vehicle. I had to tow the car in the previous night and they reached out immedi They were prompt and let me know everything that was going on with my vehicle. I had to tow the car in the previous night and they reached out immediately the next morning. More

Easy to get in. Very pleasant to chat with and knows about lot about service Very pleasant to chat with and knows about lot about service More

I love the service department. Lenny is the best. I don’t know the others by name, but I do know that they’re all very polite and courteous. Lenny is the best. I don’t know the others by name, but I do know that they’re all very polite and courteous. More

Service was good , although asked to look at squeaky belt . Belt still squeezing when left , but completed oil change and inspection swiftly . Belt still squeezing when left , but completed oil change and inspection swiftly More

Very welcoming staff, also my service technician was very thorough with his video and pointed a few things out that need to be taken care of in the future, thorough with his video and pointed a few things out that need to be taken care of in the future, More

They promptly answered my call, and responded to my needs. The work was completed on time. needs. The work was completed on time. More

Had our vehicle for 71 days. Gave us a run around. Hon hadn’t been started. Rude customer service representative. Had a difficult time getting parts. We’re told the service pers Gave us a run around. Hon hadn’t been started. Rude customer service representative. Had a difficult time getting parts. We’re told the service person that was working on the vehicle left the position and someone else would start the job. Then a few weeks later the original person was back at the job which was never started by the new person. Just excuse after excuse. We needed to rent a vehicle to continue our business which cost out of pocket expense. After my first survey someone reached out with an offer for a free car detailing and when I asked to speak to the manager it went to voicemail and never heard back from him More

This was my first service here and the customer service was great! There estimate on when my car would be ready was spot on which I really appreciate! I wish you would put chairs outside for people to wai was great! There estimate on when my car would be ready was spot on which I really appreciate! I wish you would put chairs outside for people to wait. The only chair and bench I saw had me inhaling toxic exhaust chemicals because they were right by the service entrance. The dealership itself is outdated and so dingy. The hole in the wall in the woman’s restroom adds patina. More

The truck was serviced very quickly, my wait time was shorter than expected- and it was no cost. shorter than expected- and it was no cost. More

Nowhere to park for service. Takes a long time to get an appointment. Outrageously expensive prices. Takes a long time to get an appointment. Outrageously expensive prices. More