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DePaula Ford - Service Center

Albany, NY

4.6
2,597 Reviews

2,597 Reviews of DePaula Ford - Service Center

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February 02, 2025

A+++ Service guy was wonderful. Apologize I didn't remember his name. Perfect! Super! A customer is very satisfied. More

by DECHANTAL19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Receptionist answered the call was excellent, kind.
February 02, 2025

Did what they said they would when they said they would. Pretty simple honest and on time. Can’t ask for more. More

by Chris W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rosamino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2025

Lenny is great. Keeps me informed throughout the process. Explains everything up front and always has my vehicle ready when promised. More

by ROBLEONARD1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

All good even with the temporary facilities. It was nice to see how the employees made sure everyone had a chair in the temporary waiting area. More

by tim@greenmountainpipe.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

A little confusing with all the construction. Very accommodating. Courteous and explained all that needed to be done More

by LAURIEJBARONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

Luis is the best. Everytime I go to Ford DePaula I only want to work with Luis. I trust him and I know his not trying to cut corners on me. More

by KDIGEORGIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

I’m always taking good care of at DePaula Ford and coming back soon 🔜 for 20,000 miles service More

by COOLMARV67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2025

Terrific job, both getting my new tires and replacing a defective mirror assembly. There was a problem with the replacement unit, but Chance Guild did a great job with a recovery plan. Very happy with the More

by henry.loos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Guild
January 30, 2025

Lenny is the best. he has always provided the best service since I purchased my previous Edge years ago. Very professional and accommodating. More

by PAGART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2025

Service is courteous repairs often take 2 days to complete. Making me wonder if you work all day on my vehicle More

by DEAN45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorden
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