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DePaula Ford - Service Center

Albany, NY

4.5
2,464 Reviews

2,464 Reviews of DePaula Ford - Service Center

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March 31, 2024

Lenny was very helpful and helped me understand what I needed for my truck. I would recommend him to anyone who wants great service More

by MTOPAZ518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2024

All thought the vehicle was not purchased her or ever here for any service i was treated well and the oil leak was addressed quockly More

by cdrichard75com
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2024

All around good people. Easy to deal with. I'll be back again. Great, Great! More

by paul65071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haroon Matin
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2024

My vehicle was ready before the promised time and all work was performed as expected. Communications were excellent and friendly. More

by clarkrob1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase?
March 29, 2024

Phenomenal service! I almost forgot about my rewards points until Luis reminded me and that I was able to use them for service done to my Ford. (You can check them on Fo More

by fcalaconeFrank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2024

Professional, friendly and efficient. It was a very good experience. Would recommend your dealership in the future. More

by Deb321953
Recommend Dealer
Yes
Employees Worked With
Chance
March 29, 2024

Service was prompt and all staff are extremely courteous, professional and knowledgeable. Overall I am extremely happy with my experience at DePaula. More

by donnacall54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haroon Matin
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2024

Lenny was excellent He took care of everything He knew I needed to be done by 2 He made it happen More

by ALBANY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2024

Lenny is an excellent spokesperson for DePaula Ford. I appreciate that he recommends and we discuss preventive measures, and that he gets my Focus in-and-out for servicing in a timely manner. More

by STAHJENNIFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2024

Little slow, but I understand Little over 2 hours for oil change and tire rotation was a little bit long when you're waiting! More

by pdnoodles
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
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