DePaula Ford - Service Center

Lennie was very informative and helpful without being pushy in regards to my service (Wednesday 4/3) One issue though, after I picked up my car and the rain FINALLY stopped, I noticed a small scratch on pushy in regards to my service (Wednesday 4/3) One issue though, after I picked up my car and the rain FINALLY stopped, I noticed a small scratch on my driver side door - I did call it in to Service yesterday (Thursday (4/4), the Manager was not available and was instructed to bring my car in today (Friday 4/5) I am not able to bring my vehicle in today - month-end and quarter close here at work. I will bring my vehicle in Monday 4/8 for someone to take a look. Please feel free to call/text to discuss further if necessary. Thank you, Rae Lynch 518-952-5339 More

Chase was efficient in scheduling and addressing recalls on my truck. Very personable and professional. on my truck. Very personable and professional. More

It took a while to diagnose. They were not able to duplicate the noise concern because they haven't driven the car far enough according to Chance. The car has leak but could not They were not able to duplicate the noise concern because they haven't driven the car far enough according to Chance. The car has leak but could not find where it is coming from. They put a dye so I will have to come back. More

Ford remanufactured a part and fixed the oil leak and reset my door code. Chance, my service advisor was upfront with costs and act swiftly to get the job done. Everybody at the service area was polite. reset my door code. Chance, my service advisor was upfront with costs and act swiftly to get the job done. Everybody at the service area was polite. I am a satisfied customer. Thank you Ford! More

Both times I was there everyone was great, friendly and knowledgeable! I'm new to DePaula Ford but not new to dealerships and service departments, I moved back to NY from the Metro Detroit area of MI. afte knowledgeable! I'm new to DePaula Ford but not new to dealerships and service departments, I moved back to NY from the Metro Detroit area of MI. after 37 years there. More

My wife and I have been loyal customers with the Ford dealership for more than 20 years. We have purchased 5 vehicles from Ford over the last 20 years. We have dealt with Lenny Farnam a majority of those dealership for more than 20 years. We have purchased 5 vehicles from Ford over the last 20 years. We have dealt with Lenny Farnam a majority of those years. Our experience working with Mr Farnam have always been satisfying and commendable! More

They took care of the issue quickly and promptly Professional kind courteous prompt and clear Professional kind courteous prompt and clear More

Luis was excellent. He handled my repair, and gave me back my truck with the inside cleaned. I can't say enough about how they treated me. Top notch team! He handled my repair, and gave me back my truck with the inside cleaned. I can't say enough about how they treated me. Top notch team! More

Lenny was very helpful and kept me apprised of the progress on my vehicle as it was being serviced. The video of actual work being performed was a great touch, and something I haven't seen from other progress on my vehicle as it was being serviced. The video of actual work being performed was a great touch, and something I haven't seen from other dealership service centers. All the folks at Depaula have been great from my purchase to service, to just asking questions. More

Awesome! Concierge pick up / drop off service excellent. Outstanding customer service and communication with video. Concierge pick up / drop off service excellent. Outstanding customer service and communication with video. More