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DePaula Ford - Service Center

Albany, NY

4.5
2,464 Reviews

2,464 Reviews of DePaula Ford - Service Center

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April 13, 2024

Lenny was very nice to work with and helped expedite my service appointment so I could make my daughter's softball practice. More

by cmsmith0820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2024

Wanted to replace entire transmission for more than the car was worth. Did not offer any other options. More

by Sedgwick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chance
April 12, 2024

Chance is genuine kind human being clearly loves to help take care of other people like his family. Thank you Chance. More

by refatassad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance. 10 stars
April 10, 2024

Luis has been amazing to work with every time I have brought in a vehicle. More

by NAPATRACELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2024

Easy to deal with, they explained the process quite well. The truck done on time and the work was professional. More

by ajc2211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2024

I had a fantastic experience at DePaula Auto Group, thanks to Justin D and Jeremy Siddon! They are always incredibly knowledgeable and ready to jump into action to help. Their expertise and quick respo More

by marisamultari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Siddon
April 08, 2024

Everyone I have dealt with at DePaula Ford has been outstanding. Its why I continue to give them my business. More

by ANTHONY.CATALFAMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2024

Worst experience I ever had, my break holes wasn't installed correctly.. I was driving around with no breaks( luckily I didn't crash or injured anyone) I should have been reimbursed for my oil change More

by mr.wm.bell70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lenny Farnam
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2024

Jeff was a super star. Very informative and professional. All work done promptly . Thank you More

by Jim
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff and Jon Light Trucks
April 05, 2024

Lenny Farman was excellent. He is an example of what customer service is and how it should be handled. DePaula is lucky to have him. I will continue to purchase vehicles from DeP More

by jfiammetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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