Back

DePaula Ford - Service Center

Albany, NY

4.5
2,464 Reviews

2,464 Reviews of DePaula Ford - Service Center

Sort by
April 20, 2024

Great service, staff very friendly. The pick up drop off is a great courtesy. Thanks again More

by gixxerfan1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2024

Great Service and pick-up and return for service on a Saturday. Some confusion on tire replacement but will inquire to clear up what happened. More

by FREZZ638
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny, Farnam
April 18, 2024

They both handled MY impatience like professionals and resolved the issue expeditiously and vehicle was completed earlier than anticipated. More

by Gregg Mulgrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2024

Lenny was amazing! He kept me in the loop the entire time. He was courteous, knowledgeable and great to deal with! More

by squirrely515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2024

Lenny was great to deal with. They did only what was needed and it was completed sooner than promised. More

by todddanz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2024

Quick, friendly service. Gets everything done that I need completed on my vehicle. Very efficient! More

by AEBLACKMAN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2024

Excellent sales and service. We have purchased several vehicles from DePaula and also used their service department several times. Great customer service More

by Ford2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2024

Lenny was great. Personable and knowledgeable and not pushy. As for recommending the service center. I'll just say that so far, yes. That really comes down the road. More

by khunabg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2024

Lenny is helpful as always! No surprises or feeling like I’m getting taken advantage of with DePaula. More

by jenn.mckeown16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2024

Lenny is great! He’s very helpful and explains everything very clearly. Will be returning to him the next time I need something done for my car. More

by bryanjterry1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
36
...