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DePaula Ford - Service Center

Albany, NY

4.6
2,688 Reviews

2,688 Reviews of DePaula Ford - Service Center

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September 28, 2024

Everything was wonderful from the first phone call with Ken, to the pick up date. The car looks like new! Hoping I don’t need collision repair again, but if I do, I won’t go anywhere but Depaula! It’s More

by CNICKERS35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
September 28, 2024

I will definitely consider purchasing my next vehicle from this dealership due to Luis’ help. Thank you More

by louis.porto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2024

Good service experience with DePaula Ford. We showed up over an hour early for a scheduled service appointment and Lenny Farnam was able to squeeze us in and get the service completed. Thanks More

by Elaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2024

In the absence of any Lincoln dealers in the area, I was pleased that the service dept. honored my Lincoln service contract. Only downside is the absence of an onsite car wash which I understand can’t be b More

by RCONNMCONN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2024

Lenny is always pleasant and easy to deal with. Great service overall. Would recommend Depaula Ford to anyone. More

by tacoman589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2024

Work completed okay. Service help could be a bit more respectful and less short with customers. More

by LANSING425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
September 23, 2024

I just had an oil change Depaula ford guys are Very professional and great service ,very easy to get in and out , More

by besmir_bracellari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2024

Very friendly,making appointments is quick and easy but getting your car back completed in a timely manner is another story. More

by Dmicare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John doe
September 21, 2024

Chance was telling my brother and father more about my vehicle issues, and the availability of loaner vehicles instead of me. I was told by my brother that they had a truck for me 3 days prior but I was n More

by Chriscox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chance
September 20, 2024

My salesman Josh was great also the fiancé woman was very funny and helpful it was a very pleasant experience thank you all More

by RGINOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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