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DePaula Ford - Service Center

Albany, NY

4.6
2,575 Reviews

2,575 Reviews of DePaula Ford - Service Center

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July 16, 2024

Everyone was great to deal with and very professional, I was very happy with everything More

by JOHN.KISSELBACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2024

A great service provider. Always honest and will cover item and order parts. A smile and a coffee. More

by BC2173
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Guild
July 15, 2024

I was in for an oil change and inspection associates provided a realistic timeline of when I would expect the work to complete and was very professional. More

by jakeschatz76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2024

Luis was great! I needed a rush oil change, they got me in next day! When I went back for my car, everyone was so attentive and helpful…even asked if I wanted assist More

by Jrobe002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2024

Lenny is very knowledgeable and courteous he is a credit to DePaula. He knows his stuff. More

by Rosettijudithann
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2024

Got thru on the phone easy, quick appt. Solved the issues I had with my auto More

by MICKCALOGRIDIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2024

Excellent customer service. Lenny took time to answer all my questions. I feel confident about the service and repairs. DePaula Ford is great! More

by kammil
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2024

Excellent service very satisfied with the service department for many years llewis is very good to work with very quick More

by Corcav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2024

Work done in timely fashion. Effective explanation of the work done as well. Highly recommend. More

by ssipperly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2024

Depaula was great at notifying me about a recall and were quick and efficient at fixing the problem. More

by martymo2001
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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