DePaula Ford - Service Center

They keep you informed during the service and explain it all to you as they are going along it all to you as they are going along More

This dealership has lost a customer. Chance Guild repeatedly told me my car would be ready by the next day and that went on for 5 days. When I initially brought my car in he told me they Chance Guild repeatedly told me my car would be ready by the next day and that went on for 5 days. When I initially brought my car in he told me they needed to order a part and that it would take three days. He never called to tell me the part came in; I had to call him and it was over a week later. It was a nightmare. He over promised and under delivered. I was given a loaner thanks to Justin but I think that gave DePaula an excuse to take longer on my repair. When I went to pick up my car (again, Chance did not call me to tell me it was done), he saw me and said he’d be in in a minute but kept me waiting instead. He didn’t even have the courage to say a word as I walked right by him to get to my car. Unacceptable. More

Luis is always a pleasure to work with! He took my car in for service immediately. The work was completed in a timely fashion. Luis made sure my car was parked in a safe place to ensure it He took my car in for service immediately. The work was completed in a timely fashion. Luis made sure my car was parked in a safe place to ensure it wasn’t damaged in the parking lot. Luis always goes above and beyond and ensures a great experience. More

Lenny is always great to deal with when at the dealership. You always feel welcomed the moment you walk into there. dealership. You always feel welcomed the moment you walk into there. More

Service dept was great to work with. The service agent keep me informed of the work being done. The service agent keep me informed of the work being done. More

Great service. Very welcoming staff. Reasonable price. Did not try to upsell me which i appreciated. Very welcoming staff. Reasonable price. Did not try to upsell me which i appreciated. More

Fast service with good communication. Standard service was done timely and additional issue was seamlessly covered under warranty. Standard service was done timely and additional issue was seamlessly covered under warranty. More

Lenny was polite & explained what the recommendation were with no pressure. He is very customer service oriented with no pressure. He is very customer service oriented More

My service advisor chance Guild made my entire experience, smooth and highly professional. He is the reason I do business with this dealership. experience, smooth and highly professional. He is the reason I do business with this dealership. More

The moment I dropped off my vehicle I was treated with professionalism and will continue to use this service department professionalism and will continue to use this service department More