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DePaula Ford - Service Center

Albany, NY

4.6
2,572 Reviews

2,572 Reviews of DePaula Ford - Service Center

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August 22, 2024

Lenny is friendly, helpful and professional. He makes sure to explain what’s happening and that we aren’t waiting long. The service team is efficient and quick. I would recommend Depaula Ford’s More

by JimA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2024

The staff is very friendly professional and very advisable when it comes to service done or need to be done on your car More

by altheacoleman55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2024

People are very courteous but also very busy causing long waits. Would recommend to others More

by brucerbaldwin
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
August 19, 2024

Lenny was kind and courteous and was able to help me with all my concerns. More

by Brian Fahrenkopf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2024

John provided excellent, timely, and accommodating service for my recall. I am completely happy and satisfied. More

by Jlynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fulgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2024

I went to get my one year service done and 2 recalls completed. My car was done in a reasonable amount Of time and the customer service was excellent! More

by tmb055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haroon Matin
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2024

The team at DePaula Ford was amazing! We felt taken care of through the whole process and everything was explained in great detail. I will be recommending DePaula Ford to everyone I know! More

by kgrossar74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Antoinette
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2024

Luis and the service department at Depaula Ford are top notch! I have been coming here for years and have NEVER been dissatisfied. More

by John F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mackenzie Albin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2024

Chance in service was outstanding in regards to our 2019 Ford Edge warranty repair. The work was done quickly and professionally. Makenzie was very happy to coordinate scheduling and provided a loaner car w More

by bcscameron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie Albin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance. Five stars!
August 14, 2024

Very Good Service, On time and through. . NEW York Inspection. Made Apt. very easy. Will be back. More

by bbreton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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