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DePaula Ford - Service Center

Albany, NY

4.5
2,462 Reviews

2,462 Reviews of DePaula Ford - Service Center

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June 24, 2024

Very unprofessional place! Rude employee, would never recommend anyone ever do business there. When you make an appointment, you have an expectation of your vehicle at least be More

by Sbzwood
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dont know
June 24, 2024

Service took a week. But it was covered by warrantee. Air conditioner works fine now More

by Omi7tola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2024

Great guy, Knowledgeable and super helpful. He gives helpful ideas in terms of car servicing. More

by ADI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2024

The appointment was made quickly and easily. We were able to drop iff my company car the night before, arrangement payment through the corporate office and puck up the car the following day. The More

by khall-carrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2024

Luis helped me out and did a great job! He always goes above and beyond whenever I have services done! More

by poulsenj364
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2024

Great service, friendly staff I will be back, had me in and out of there faster than they anticipated! More

by hippichick17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2024

Great place, advisor kept me updated on the progress of my vehicle Very fair on pricing More

by kjstup62
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2024

Excellent service! Great waiting room, pleasant staff, fair prices, and easy scheduling. What’s not to love? More

by MMIRZA88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2024

I continue coming back to DePaula because of the consistent trustworthy service. Luis was excellent and I appreciate his assistance More

by tdfreedom69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2024

I have been going to the dealership for 5 years with my mustang. They are great to deal with. Everyone have more then willing to help with any issues. More

by Cburt415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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