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DePaula Ford - Service Center

Albany, NY

4.6
2,572 Reviews

2,572 Reviews of DePaula Ford - Service Center

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August 24, 2024

Vinny was very professional. Took care of a leaky valve stem and also had a tech recalibrate system for checking tire pressure. Highly impressed with the service for my vehicle. More

by Jeff Hock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2024

Sales and service were good parts ordered wrong parts. Two and half hours. Had comeback. More

by aag001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Antoinette
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2024

Excellent and fast service and reasonable charge. Recommend to. others. 15 words is TOO MUCH TO ASK FOR More

by jlaliwalas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2024

I’ve had nothing but wonderful experiences when it comes to your service Dept.Lenny is very knowledgeable and professional, He’s certainly 1 of a kind. More

by Bobc429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2024

This is the second car I had to bring in twice and still not fixed. I will need to bring in 08-28-24 just to see whats wrong with it, again and another 10 days for parts. What the xxxx is ford doing ? More

by sheashea52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2024

Been going to that dealer ship for 30 years and will continue to go there More

by gtmazz1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2024

DePaula was able to replicate my issues and get the parts on order. Thanks for the quick work. More

by DEAN2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Pott
August 23, 2024

My experience was super! Service advisor Lenny Farnum was on target explaining everything and any thing that had to be done. Techniction was thorough Farnum More

by john.moise.red
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2024

Chance from service was great but I was not notified for a few days to hear the issue with my car so I called and he help me thru the issue More

by woodysr1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
August 23, 2024

I worked with Chance. He did a great job. Soooooo much better than the previous Ford Dealer (Marchese)!! More

by John Keegan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
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