DePaula Ford - Service Center

Good job by team. Appreciate calls when complete. Will come back again for service done Appreciate calls when complete. Will come back again for service done More

The service department was great in helping me with my issues. Chase was exceptional and kept me well informed and updated throughout the day with the progress on my vehicle. issues. Chase was exceptional and kept me well informed and updated throughout the day with the progress on my vehicle. More

Chance as always was very helpful in figuring out the right solution for my truck: He was a complete professional. right solution for my truck: He was a complete professional. More

Lenny was great very good communication and service was completed in a timely manor. Perfect completed in a timely manor. Perfect More

Scheduled an appraisal and replacing the break pads and back rotors. Went to pick up my car and the appraisal wasn’t done. Waited for the employee to take pictures and whatnot and was told I’d get the quot back rotors. Went to pick up my car and the appraisal wasn’t done. Waited for the employee to take pictures and whatnot and was told I’d get the quote later that day. It’s been 2 days and no quote. After they replaced my breaks, my breaks are now grinding, my check engine light has come on and my ABS light has come on. Now I have to waste more of my own time to bring the car back in. More

Everything was fine, problem was taken care of. Again everything was fine. Thank you for your help. Again everything was fine. Thank you for your help. More

The wonderful DePaula Ford Dealership of Albany New York Service Department employee Mr. Luis did “an excellent job” Note: I only wanted to say three words, i.e. an excellent job. The rest of the narrative Service Department employee Mr. Luis did “an excellent job” Note: I only wanted to say three words, i.e. an excellent job. The rest of the narrative is just to fill up the space and a requirement of 15 word minimum. More

Service rep was very helpful. Listened to my issues and made me feel like they really cared about my car!! Car fixed within the promised time frame. Listened to my issues and made me feel like they really cared about my car!! Car fixed within the promised time frame. More

LENNY IS MY GO TO GUY EVERYTIME I HAVE AN ISSUE WITH MY CAR OR JUST SIMPLY NEED INSPECTION AND MINOR THINGS DONE WITH MY CAR. HE IS VERY PROFESSIONAL, VERY PUNCTUAL AND MOST OF VERY HONEST !!! CAR OR JUST SIMPLY NEED INSPECTION AND MINOR THINGS DONE WITH MY CAR. HE IS VERY PROFESSIONAL, VERY PUNCTUAL AND MOST OF VERY HONEST !!! More

It was quickly obvious the two departments were at odds with who got what work, and the new service group in the back won. As the guy drove me to the back he explained how the others just didn't understa with who got what work, and the new service group in the back won. As the guy drove me to the back he explained how the others just didn't understand the process "Not my Concern". So i go to the back to drop my F150 and upon pickup i needed to go to the front to pay then go find my truck over by the back by the heavy duty shop. I stepped into the office to express my concern and I was told the front would not give up the CC processing "not my concern". Then I mentioned there should then be a spot out front where service vehicles could be placed as the lot was way to big to go find a truck "From the front my truck was to far away for my panic alarm to work". He then explained there was no room and if I thought it was bad now wait until construction started. What I heard was" go somewhere else". I will still return as I am friends with Howard and i have multiple personal Ford Vehicles but I felt you should know my experience. Share with the team, customers don't want to here issues as they have there own, they want to get in and out. Thank You More