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DePaula Ford - Service Center

Albany, NY

4.6
2,572 Reviews

2,572 Reviews of DePaula Ford - Service Center

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September 11, 2024

Greatest sales & service team! Josh Halse to LUIS CORREA to the service department!! A+ A+ More

by rdelsign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 06, 2024

Lenny was very kind and professional. He made me comfortable from the beginning. I was very happy with his service. More

by INSOOKIM37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2024

Very professional, friendly and thorough. Kept me informed along the way while waiting. Luis was, as usual, very kind. More

by tommymcgrathjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2024

Lenny is always great and the work was done quickly. Thanks for the great survice. More

by b.salisbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2024

Did not complete the work that was required. Asked if battery was ok after they installed a recall part. Was told car was ready, would not start. After getting the car home I installed a new bat More

by B.GAGLIARDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lenny Farnam
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarred,Lenny
September 02, 2024

Service is excellent ! Everyone is very friendly and helpful and have never had any issues ,always being my vehicle to ford and would and have highly recommended ford to se More

by HEIDIHO0314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2024

Dropped off car on Thursday and it wasn't ready till the next Thursday for a window regulator I told them was bad.Very hard to get the service writer on the phone. More

by fordlt80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lenny Farnam
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2024

Lenny was very helpful and nice. I was pleasantly surprised that they were able to get everything done in one day and really appreciated Lenny considering and asking about my schedu More

by BP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2024

Dave Plante accommodated our schedule, provided shuttle service, and did what he said he would do in the time frame promised. Excellent experience would refer your service department to anyone. More

by ALEX1666SALVAGNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Plante
September 01, 2024

Good dealership! Service messed up my wheel covers and told me to find parts to fix and they would do it for me. Just not happy with that at all More

by MIKENEM1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
1.0
This rating includes all reviews, with more weight given to recent reviews.
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