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DePaula Ford - Service Center

Albany, NY

4.5
2,462 Reviews

2,462 Reviews of DePaula Ford - Service Center

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July 02, 2024

I was greeted promptly by Lenny who explained the recall notice and service required. Service was completed in a timely manner. All people were friendly and courteous. More

by GARRISR62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2024

Received excellent service once again from Justin, Chance and Mackenzie. They always make things smooth, simple and easy. More

by rwise12
Recommend Dealer
Yes
Employees Worked With
Mackenzie Albin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance
July 01, 2024

Always have a great experience getting our cars serviced here. This visit was no different. Lenny was personable and knowledgeable. More

by UKNOW_21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2024

Luis made sure my truck was in and out in a timely manner. It was a Pleasure having Luis as our service consultant More

by TIMRYAN2
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2024

Nice neat caring on time calls when fixing your car I wld go back great job on fixing my car More

by gina42ny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2024

They serviced my car in a timely manner and they did a quality job. They were also upfront about their prices. More

by LAMBRIANOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2024

Lenny was exceptional, great customer service and caring. Lenny ensured that my needs were met and my vehicle was well taken care of. He offered others services which will be done at my next visit. Lenny wil More

by cletus1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2024

Overall good place but needs work with scheduling and upfront pricing. Also knowledge of vehicles for mechanics needs improving. But Louis was great as always and so is Lenny. More

by CCASTLE333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2024

Easy to make the appt. Quick in and out. Lenny the service tech explained everything very well. Thx More

by ngjohanning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2024

Lenny is always very friendly and takes the time to explain the service needed/performed and any needed follow up. Lenny is an asset to your service department. More

by SHOOTNCOIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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