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DePaula Ford - Service Center

Albany, NY

4.5
2,462 Reviews

2,462 Reviews of DePaula Ford - Service Center

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July 12, 2024

Excellent quality service and very quick service desk friendly helpful made it a great experience. More

by JENNIFERMCMAHON500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2024

Service area was clean and well keep, the workers where very helpful and helped a lot. More

by JIMS0102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2024

When I arrived I was told there was an hour and a half wait for service however they got me out in 45 minutes. More

by ANTHONY BUTTOFUCCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2024

The service area was clean, well organized . .The waiting area was comfortable, clean, and well stocked with beverages and healthy snacks. The restroom was likewise clean. More

by Sheep farmer Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2024

Lenny does a great job explaining services that were done and the billing associated. The entire service counter staff is very helpful anytime we're there. Shout out to Chance Guild who was the rep. that wro More

by RFILKIN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance Guild
July 08, 2024

Luis an Justin were extremely helpful to me when I was having my Ford F150 in for service. More

by JIMENBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2024

Lenny was great , got me in and out fast, very professional and friendlly… explained everything And looked up my rewards for me More

by SANDRAMGRADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2024

Good service. But didn’t get a sticker on my windshield so I don’t even know if the oil was changed. More

by pmaguire65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2024

Amazing service and I love how you make it so easy for me by coming to get my car and bringing back and I love the tracking system when your car is being serviced great job thank you so very much More

by Mariah12047
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2024

My service was done on time and everyone was professional and courteous. I would highly recommend! More

by kgbloom1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance and Howard
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