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DePaula Ford - Service Center

Albany, NY

4.6
2,572 Reviews

2,572 Reviews of DePaula Ford - Service Center

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September 18, 2024

Chance is so helpful, and personable. Car was fixed, and I feel confident in the quality of the work. Great service! More

by plangendorf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance
September 16, 2024

Very good service. Always very helpful whenever I bring my vehicle in for service and very pleasant. More

by GEEMA614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2024

Fast, knowable Lenny knew what they were doing and kept me in the loop, easy to work with More

by Dbaelvis
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

Good service this time done in expected time frame service person was very good lenny More

by sleichere
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

We have purchased multiple vehicles from DePaula and have them serviced there. Luis is very accommodating to our needs. More

by SFDFF160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

Luis was great to deal with and explained all the service that needed to take place, and the vehicle was serviced in the specified timeframe. More

by elem5615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

Came in for oil change and tire rotation. Lenny and technician recommended new tires which I knew I needed. No pressure. I will return. More

by DMCCANN96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

Lenny was very helpful and very clear with what was being done/ needed to be done to my car. I’ve worked with different people there and all have been great! More

by Jess Paszkiewicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

Great service sometimes I’m a little skeptical about service but overall this round got in found the problem and solved it also did a minor update I needed even got a courtesy ride to and from the deale More

by djerik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

Very accomodating, exceeded my expectations on meeting my needs in servicing my car. Excellent, promt and thorough service provided in a friendly and very attentive mamner. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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