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DePaula Ford - Service Center

Albany, NY

4.5
2,462 Reviews

2,462 Reviews of DePaula Ford - Service Center

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July 14, 2024

Got thru on the phone easy, quick appt. Solved the issues I had with my auto More

by MICKCALOGRIDIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2024

Excellent customer service. Lenny took time to answer all my questions. I feel confident about the service and repairs. DePaula Ford is great! More

by kammil
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2024

Lenny is very knowledgeable and courteous he is a credit to DePaula. He knows his stuff. More

by Rosettijudithann
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2024

Excellent service very satisfied with the service department for many years llewis is very good to work with very quick More

by Corcav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2024

Work done in timely fashion. Effective explanation of the work done as well. Highly recommend. More

by ssipperly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2024

Site was easy to find, service person, Jared, was very friendly and seemed to understand my concerns. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
July 12, 2024

Depaula was great at notifying me about a recall and were quick and efficient at fixing the problem. More

by martymo2001
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2024

Did a good job on my Mustang. Was getting an oil change and nys inspection. Got it back when promised. More

by jayragotzkie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2024

Lenny was great. To the point and very helpful addressing my needs. The work was completed promptly. More

by D_WEHLE
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2024

Jeff and John are always great to work with on getting vehicle in for service. More

by lgibbons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service managers- John and Jeff
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