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DePaula Ford - Service Center

Albany, NY

4.5
2,462 Reviews

2,462 Reviews of DePaula Ford - Service Center

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July 26, 2024

Timely appt as promised, clean environment. All staff were friendly, courteous and helpful. Car was retuned promptly More

by curtisdanita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2024

The service was quick and easy. The staff professional and very Courteous to us. I would definitely recommend this dealership. More

by khall-carrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2024

Went in for an oil change- they were very friendly and got us in and out! More

by Erika B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2024

Great guy! Very helpful., was able to get my rack installed perfectly! Thanks again Lenny More

by jodymcdermott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2024

Larry was great explained everything and made sure I was happy. Had a coffee there More

by mike.66mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2024

Great service and communication. Staff are always welcoming and friendly. Lerry is very professional no matter what time of the day. More

by adebayoa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2024

My first day at the service center was superb. They were professional and cordial. I look forward to my next appointment. More

by godwinomoosagie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2024

Lenny’s fantastic 11/10 I highly recommend him to anyone needing service for their car. Good communicator and honest and helpful More

by MARISHKA47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2024

The staff was very pleasant and accommodating and seemed to care about their customers. That is service at its best. More

by Schwaberjoan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2024

My vehicle wouldn’t start, no lights… nothing. From my first call to DePaula, Justin was accommodating. I was able to bring my vehicle in the same day and was out within an hour. It was a simple r More

by Jlynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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