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DePaula Ford - Service Center

Albany, NY

4.6
2,570 Reviews

2,570 Reviews of DePaula Ford - Service Center

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December 05, 2024

it was great and refreshing to work with a service advisor who listen to me and was respectful of my time. hasn’t always been the case with st DePaulas. good service reps keep me coming back. i’ve lik More

by EGOESEMMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2024

Luis was very professional and worked hard to get me the best deal on tires. Pleasure to work with. More

by tmardon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2024

DePaula always provides exceptional service for our Ford Expedition. Thank you, Lenny and team. We appreciate it. More

by LISANAGENGAST
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2024

The work was done on time, and everybody was friendly and courteous. Thank you, DePaula. More

by KIMMEL0
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2024

Easy and professional. Enjoyed the service visit. No issues whatsoever. Will continue with DePaula service. More

by reillyclint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie Albin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haroon Matin
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2024

They serviced my car in a professional and timely manner and they were clear about their prices upfront. More

by LAMBRIANOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2024

I have never had a bad experience and Lenny was amazing and the valet drivers were so kind More

by Mariah12047
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2024

I have never had a bad experience with DePaula and Lenny was absolutely awesome and valet service was excellent More

by Mariah12047
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2024

I’ve had a very good experience on multiple occasions with DePaula Ford. My service advisor Mr. Chance Guild has been exceptional in his duties and taking care of my Lincoln. I’ve had three major engine More

by Bmh52960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance Guild
November 28, 2024

Had an emergency issue that was taken same day and turned around before noon. Incredibly happy. More

by Lightning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
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