DePaula Ford - Service Center

Justin explained the work needed to be done, completed the job and got it back as quickly as possible. the job and got it back as quickly as possible. More

Great place to do business with, cannot wait for the new service center. Luis Correa is truly a great asset for your business...Merry Christmas and Happy New Year !!! service center. Luis Correa is truly a great asset for your business...Merry Christmas and Happy New Year !!! More

Truck service has become totally ridiculous. You make a first appointment for 7am. and they don't even start looking at it until 45 min. later. Most of the service advisors are rude and don't You make a first appointment for 7am. and they don't even start looking at it until 45 min. later. Most of the service advisors are rude and don't care. No value for customers time. I get sometimes things take a bit of time to get going but 45min? Not the only time this has happened. I've been going there since 2017 and it has been the same problem since. Literally every time. It has been getting worse as the years have gone by. There is one Mechanic that seems to care but that's it. I don't know why nothings changed. I hate giving one star but my time matters and I'm sick of it. Even the supervisors don't really help. They are very condescending at times. Sorry about this and sorry about that. It doesn't cut it. The sales department is fine but service is the most important thing when buying a vehicle. Fix the problem, fire everyone if you have to but do something about it!! More

Each time I get some something fixed something else goes wrong that related but didn’t exist before service wrong that related but didn’t exist before service More

Luis was great with me! He did go up above and beyond and out of his way to help me! Truly appreciate it He did go up above and beyond and out of his way to help me! Truly appreciate it More

I had a wonderful experience as always with Chance being my service consultant! Everything was done in a timely manner. I was very happy with the service that was provided.! Thanks you guys at Depaula For my service consultant! Everything was done in a timely manner. I was very happy with the service that was provided.! Thanks you guys at Depaula Ford have a great holiday and a happy New Year. More

30+ percent higher in service and parts than other Ford dealers. They just was supposing able to get my car back sooner, which did happen, but still later then told. dealers. They just was supposing able to get my car back sooner, which did happen, but still later then told. More

Lenny was great with helping me throughout this whole experience. I have never worked with DePaula before and I honestly don’t think I will be back. Simple recalls on my car turned into a 4 day process j experience. I have never worked with DePaula before and I honestly don’t think I will be back. Simple recalls on my car turned into a 4 day process just because the guy working on my car didn’t put it back together correctly causing me major issues. I appreciate Lenny’s help but I was not impressed with any other aspect of DePaula. More

I bring both my Ford vehicles to Depaula for service as I know that the work will be completed by trustworthy mechanics. I recently had significant repairs done to my older Ford and am completely satisfied. know that the work will be completed by trustworthy mechanics. I recently had significant repairs done to my older Ford and am completely satisfied. From check in at the service desk, transportation to and from the dealer, offer of loaner and return of the vehicle -- all staff were attentive to my needs, knowledgeable about the services, communicated the actions/situations regarding issue with the vehicle & services to address those issues and provided the services deftly. More

Luis is the best service advisor at Depaula Ford! I stopped in last week without an appointment to get an oil change and tire rotation. I thought I would have to come back at a later date but Luis m I stopped in last week without an appointment to get an oil change and tire rotation. I thought I would have to come back at a later date but Luis managed to fit me in. I was in and out in less than 1 hour. Luis always goes above and beyond to ensure I’m satisfied. I can’t thank Luis enough for the wonderful service he has given me over the past 3 years! If you bring your car into service, ask to speak to Luis. You won’t be disappointed! More